Brisbane-based support

Have a question or want to get in touch? You can search our extensive Frequently Asked Questions Hub to find your answer. Or, you can chat to our friendly, Brisbane-based customer support team!

PUBLIC HOLIDAY PROCESSING TIMES

All American Express card payments along with Visa and Mastercard debit transactions processed after 5pm on Tuesday, 23 April and prior to 5pm on Wednesday, 24 April will be processed on Friday, 26 April.

Payments processed after 5pm Wednesday, 24 April and prior to 5pm Friday, 26 April will be processed on Monday, 29 April.

All Visa/Mastercard credit card payments processed after 5pm (non-BPAY) and 11.59pm (BPAY) on Tuesday, 23 April and prior to 11.59pm on Wednesday, 24 April will be processed on Friday, 26 April.

All Visa/Mastercard credit card Payments processed after 5pm (non-BPAY) and 11.59pm (BPAY) Wednesday, 24 April and prior to 5pm (non-BPAY) and 11.59pm (BPAY) Friday, 26 April will be processed on Monday, 29 April.

The cut-off times for Sniip to receive your payment for processing on Friday, 26 April:

  • American Express: 5pm AEST Wednesday, 24 April
  • Visa/Mastercard debit: 5pm AEST Wednesday, 24 April
  • Visa/Mastercard credit (BPAY): 11:59pm AEST Wednesday, 24 April
  • Visa/Mastercard credit (non-BPAY): 5pm AEST Wednesday, 24 April

The cut-off times for Sniip to receive your payment for processing on Monday, 29 April:

  • American Express: 5pm AEST Sunday, 28 April
  • Visa/Mastercard debit: 5pm AEST Friday, 26 April
  • Visa/Mastercard credit (BPAY): 11:59pm AEST Sunday, 28 April
  • Visa/Mastercard credit (non-BPAY): 5pm AEST Sunday, 28 April

Please note: Payments from a Bank Account require one additional day processing time.

Daylight savings ends: Updated contact hours
Please note following the end of daylight savings on Sunday, April 7 our phone service is now available from 8.30am AEST Monday to Brisbane. If you require support outside of these hours, please email customercare@sniip.com and our team will assist you.

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