A new mobile application will help residents pay rates to Toowoomba Regional Council quicker than ever before.
The new payment app, Sniip, is being rolled out to both the public sector and private retailers and will feature as a payment option on council’s water rates and general rates notices from today.
Customer Service portfolio leader Cr Anne Glasheen said council was keen to harness the many benefits of new digital technologies.
“Many people lead increasingly busy lives and are pressed for time to visit a customer service centre, make a phone call or enter credit card details,” Cr Glasheen said.
“What’s important is that we offer choice,” she said.
“Digital technology is transforming our shopping, banking, service and even our social habits.”
Cr Glasheen said council had adopted a Toowoomba Region Digital Economy Strategy and was developing online literacy campaigns involving free workshops, seminars and digital clinics to enhance community understanding of digital options for doing business in the future.
“It is appropriate that council shows some leadership in this area,” she said.
“That we continue to promote new ways of doing business, while building our own capability in the digital sphere.
“We will be trialling this new app with the view to expanding it to other Council services.
“The end game for Council is identifiable, measureable benefits that ultimately result in improved service delivery to our community.”
Sniip’s CEO Damien Vasta said the company was working with a number of government agencies and utility companies to implement Sniip as a payment option on bills.
“We interact so much through our phones, but until now there has been no dedicated mobile payment option on a bill, he said.
“Sniip is a quick, easy and secure way to manage payments and do your shopping right at your fingertips.”
Cr Glasheen said the Sniip App on your smart phone would allow you to scan and pay an account within seconds.
“You need to download the Sniip app and then scan the QR Code on your rate notice and the bill information will appear on your screen,” Cr Glasheen added.
“Like other secure payment and banking apps you will be required to enter a four digit code to access your account and pay. An email receipt is immediately sent back to you to finalise your payment.
“It’s a quick, easy and secure way to manage payments right at your fingertips.”