Why didn’t I earn my rewards?

When you earn Sniip rewards, it is most likely that you have been unable to redeem this reward because you paid a direct biller by scanning the Sniip QR code or the AusPost barcode. This is because, when you scan the Sniip QR code, you pay directly to the end biller (and the payment does not go through our Sniip processing systems). Our direct billers include:

  • Brisbane City Council
  • Queensland Urban Utilities
  • Toowoomba Regional Council
  • Sunshine Coast Council

Please contact our customer service team at customercare@sniip.com or 07 32687710 if you have any further questions around this and we would be happy to chat!