Brisbane-based support

Have a question or want to get in touch? You can search our extensive Frequently Asked Questions Hub to find your answer. Or, you can chat to our friendly, Brisbane-based customer support team!

The Sniip app will be upgraded on Wednesday 13 March, 2024. The upgrade will occur over a three-hour period (between 9pm AEST – 11.59pm AEST) on this day.   

During this upgrade window, you may experience outages in the Sniip app. This maintenance will not impact any pending, processing or scheduled payments.

Easter Office Hours and Processing Times

The Sniip office will be closed over Easter from Good Friday (March 29) to Easter Monday (April 1, 2024). Please note: this period includes two National Bank holidays (business days during which financial institutions are closed). All transactions processed in the Sniip app after 5pm (Australian Eastern Standard Time) Wednesday, 27 March will be processed on Tuesday, 2 April, 2024. The cut-off times for Sniip to receive your payment for processing prior to Easter are as follows: 

  • American Express: 5pm AEST Wednesday, 27 March 
  • Visa/Mastercard debit: 5pm AEST Wednesday, 27 March 
  • Visa/Mastercard credit: 11:00pm AEST Wednesday, 27 March
  • Bank Account: 5pm AEST Tuesday, 26 March
  • Diners Club: 5pm AEST Tuesday, 26 March

    Note: As above, Diners Club cards and payments from a Bank Account require one additional day processing time. 

Enter our Easter Competition!

We’re thrilled to announce our much-loved Easter Colouring-in Competition for 2024! Featuring a custom artwork complete with bunny, birds and butterflies, your little ones can colour to their hearts content. 

To access your entry form, simply download the PDF here and email to competition@sniip.com once complete. 

Find us here!