PRODUCT DISCLOSURE STATEMENT
This Product Disclosure Statement (“PDS”) has been prepared by Sniip. This PDS does not constitute an offer in any jurisdiction other than Australia or to anyone whom it would not be lawful to make such an offer. Sniip does not hold an Australian Financial Services Licence (“AFSL”). Non-cash payment facilities are issued by Sniip pursuant to an intermediary authorisation agreement between Sniip and Flexewallet Pty Ltd ACN 164 657 032 (AFSL 448066) (“Flexewallet”). Under that agreement, Flexewallet offers to arrange for the Scan-To-Pay Product to be issued by Sniip pursuant to an intermediary authorisation for the purposes of section 911A(2)(b) of the Corporations Act 2001 (Cth).
The information in this Product Disclosure Statement (“PDS”) is up to date as of 13 August 2019. If this information changes and the changes are not materially adverse, we will make this updated information available on this website, or you can email us at firstname.lastname@example.org to request a copy to be mailed to you.
The purpose of this Product Disclosure Statement
The law requires that we prepare and provide you with a PDS. The purpose of this PDS is to give you the information you require to make an informed decision about whether or not to utilise the Scan-To-Pay Product. To assist you in understanding the Scan-To-Pay Product, this PDS details the significant features of the service, including how to use it, and its costs, benefits and risks.
About this Product Disclosure Statement
This PDS is an important document which provides you with information about the Scan-To-Pay Product, including any fees and costs, to help you decide whether to obtain this product. You should read this PDS carefully and seek independent expert advice before making any decisions relating to the suitability of this product for you.
This PDS is not intended to constitute advice, nor is it a recommendation or opinion that the Scan-To-Pay Product is suitable for your needs. Any advice contained in this PDS is general advice only and does not take into account your specific objectives, financial situation or particular needs.
The Scan-To-Pay Product is provided to you by Sniip. The contact details are as follows:
ABN 86 161 862 068
Suite 3, Level 5 / 10 Market Street Brisbane QLD 4000
- Meaning of words used
In this PDS, these words have the following meanings:
“BPAY“: BPAY Pty Ltd ABN 69 079 137 518.
“BPAY Terms“: The Scan-To-Pay Product Terms in the Sniip Terms and Conditions.
“BPAY Scheme“: The scheme operated by BPAY from time to time to provide payment services to end customers.
“Card“: Any bank card, credit card or stored value card capable of being used in the Sniip App.
“Scan-To-Pay Product“: The product described in section 5 of this PDS.
“Sniip App“: The “Sniip – The easy way to pay” application developed by Sniip and available for download on the Apple App Store and Google Play.
“Sniip Terms and Conditions”: The Sniip Terms and Conditions document outlining all the terms and conditions a User must abide to when using the Sniip service. The document is regularly updated and is available online at https://sniip.com/terms-and-conditions/.
“Sniip Website”: The website found at https://sniip.com.
“Flexewallet”: Flexewallet Pty Ltd ACN 164 657 032 (AFSL 448066).
“User”: A user of the Scan-To-Pay Product.
“You” or “your”: Each person who uses the Scan-To-Pay Product in accordance with the Sniip Terms and Conditions.
The Scan-To-Pay Product
The Scan-To-Pay Product is a feature of the Sniip App which allows Users to scan the Biller Code and Reference number (“BPAY Details”) on a bill, negating the need to manually enter these BPAY Details and enter a bill amount in order to create a digital copy of the bill for payment. Prior to using the Scan-To-Pay Product, Users must register an account and provide their Card details in the Sniip App.
Sniip will verify and validate the BPAY Details and allow Users to use one of their stored Cards to facilitate the payment of the bill via the Sniip App.
There are two legs of a transaction on the Scan-To-Pay Product:
- A User will direct Sniip to make payment of a bill amount to the BPAY biller on the User’s behalf. Sniip will initiate a transaction through the card scheme for the bill amount plus any relevant surcharges (detailed in section 7). This transaction will appear on the User’s statement as a payment to Sniip (‘Sniip Bill Payments’). This component of the transaction falls outside of the BPAY Scheme and, accordingly, the BPAY Terms will not apply.
- Sniip will make payment of the bill amount to the BPAY biller on the same business day that cleared funds are received from the User. This component of the transaction utilises the BPAY Scheme and is subject to the BPAY Terms.
It may take up to three  business days from the time a payment is made by the User to Sniip through the Scan-To-Pay Product until Sniip pays the BPAY biller. During this period, Sniip will hold funds in an account with an Australian Authorised Deposit Taking Institution (“ADI”) in its own name on the User’s behalf.
Terms and Conditions
Use of the Scan-To-Pay Product is governed by the Sniip Terms and Conditions https://sniip.com/terms-and-conditions/ , which are incorporated into and form part of this PDS.
Commissions, fees and charges
The following fees apply for the use of the Scan-To-Pay Product to make payments:
- A surcharge will be payable for each Sniip transaction relating to a BPAY payment as follows:
Surcharges by scheme card type:
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- Surcharges will be calculated and displayed to the customer, prior to making a payment.
- A $25 fee will be payable for processing a payment reversal at the request of a User (where possible) and Sniip will retain any surcharges and fees paid by you in respect of that payment.
- Sniip may also receive any interest paid in respect of User’s funds held in its account with the ADI before a BPAY Payment is made by the ADI.
Sniip may also receive fees from the ADI and/or its processing partners for processing a BPAY payment.
Sniip may increase the amount of fees and charges or introduce new fees and charges. If they are changed, Sniip will provide you with two months’ prior written notice of the change through the Sniip Website or other means. Sniip may waive, in whole or in part, any fees or charges in its discretion.
Faster way to pay bill: Users do not have to re-enter card details or reference numbers to make a BPAY Payment.
Secure: Sniip is more secure than conventional online payment methods, permitting a User to safely, conveniently and cost-effectively make a BPAY Payment via a mobile device, utilising a 4-digit pin, or the biometric authentication located on their mobile device.
Multiple payment methods: Users can store their card details from multiple sources and can simply select the preferred card payment method at the time of paying the bill.
Some of the risks associated with the Scan-To-Pay Product are outlined below. This is a summary of the major risks only and is not intended to be exhaustive. There may be other risks associated with your use of the product.
Ability to make payments: By using the Scan-To-Pay Product, you are relying on Sniip’s ability (and the ability of its banking partners and the BPAY Scheme) to meet various obligations, including making payments you have requested and holding funds in its account on your behalf. There is a risk that Sniip or the ADI could cease to be members of the BPAY Scheme which would result in the Scan-To-Pay Product no longer being able to be offered.
Loss of funds: Before making a BPAY Payment, Sniip will debit a User’s Card through the card scheme for the bill amount plus any relevant surcharges and fees. You will be responsible for any loss of funds until they are received in Sniip’s account held with the ADI.
Unavailability: While we make reasonable efforts to ensure continued availability of the Scan-To-Pay Product, it is possible it may be rendered temporarily unavailable from time to time. This may be caused by factors external to Sniip such as general internet connection issues, as well as system issues and outages associated with various mobile network operators. Sniip is not liable for any late payment fees.
Unauthorised transactions: There is a risk your Sniip account may be compromised and subject to an unauthorised transaction or other types of fraudulent activity. While Sniip takes reasonable measures to ensure the security of its services, you are ultimately responsible for any unauthorised transactions and to keep your login credentials and mobile devices secure.
Regulatory Risk: There is a risk that Flexewallet’s Australian Financial Services licence (“AFSL”) may be cancelled or that Flexewallet ceases to authorise Sniip as an intermediary. In such circumstances, Sniip’s ability to operate the Scan-To-Pay Product may cease.
Cash Advance: There is a risk that payments made by Users through the Scan-To-Pay Product could be treated by the issuer of the nominated Card as a cash advance. This may attract higher interest rates which may accrue from the time of payment.
Making BPAY Payments through the Scan-To-Pay Product will usually have the same taxation implications as if you had made the payment through traditional BPAY channels.
Complaints and Dispute Resolution
Sniip is committed to dealing with customer complaints fairly and resolving issues in a timely manner in accordance with our procedures for the handling of complaints.
If you have any questions, problems or complaints, please contact us in one of the following ways:
Email: You can lodge complaints by submitting an email directly from the website. This form can be accessed by clicking the Contact section on the Sniip Website. You can also file your complaint directly to us email@example.com.
Mail: By mail to Sniip Ltd, Suite 3, Level 5/10 Market Street, Brisbane QLD 4000.
Phone: (07) 3268 7710.
We endeavour to resolve all complaints as soon as possible and within a maximum time frame of 45 days. In instances where we cannot resolve your complaint within 5 business days we will send the customer an email notifying them of the delay and the reason for the delay as well as an indication of when we expect to be able to respond.
If we require further time to conduct our investigation (for example, where information is being sought from a credit card issuer), we may not be able to resolve your complaint within 45 days. If we are unable to resolve your complaint within 45 days or you are dissatisfied with how your complaint was handled or its outcome, you can refer your complaint to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme covering applicable Australian customers.
AFCA can be contacted at:
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
For further details on dispute resolution, please read the appropriate section in the Sniip Terms and Conditions.
Privacy and confidentiality
Other Information Available
Additional information in respect of the Sniip service is available on the Sniip Website.
Dated: 4 December 2020
Issued by: Sniip Ltd ABN 86 161 862 068 | AR  (“Sniip”)