About the role

• Passionate about providing the best customer experience, every time
• Acting as the first point of contact for customer live chat/ phone/email enquiries
• Triaging phone calls and messages across internal departments as required
• Diligently updating customer recording, reports and board reporting data
• Providing general administration support to our broader team
• Supporting existing and developing new customer relationships
• Conducting user call campaigns in line with business priorities
• Supporting and implementing procedures to improve business performance

What’s in it for you?

Sniip invests in its people through training and an enhanced working environment, nurturing a creative and inclusive culture. Sniip is an equal opportunity employer that advocates the principle that a company is only as strong as its people.

Sniip opens its doors to those that want to be proud both of the place where they work and the work that they do.

Our office is an open plan, warehouse style space above the bustling Fish Lane in the trendiest part of South Brisbane.

There’s a beautiful yoga studio and a fun Escape Room below our space and some of Brisbane’s best entertainment, restaurants and cafes at your fingertips (hi 👋 QPAC, GoMA, Chu the Phat, Lune, Southside, Kiki and Julius).

Every public transport option is available – the South Brisbane Train Station on Grey St (200m) and the Cultural Centre Bus Station (250m) on the doorstep of our centrally-located office.

This is a permanent, full time position based in South Brisbane commencing ASAP, 2024. As this role requires close collaboration with our on-site team, it is necessary for the successful candidate to work from our South Brisbane office location.

Please email a copy of your Cover Letter and Resume to work@sniip.com. 

Note: Only those applications progressed will be contracted. No recruiters, thank you. 

About the role

The Operations Accountant position supports the Chief Operating Officer across a range of financial management and operational functions.

• Daily reconciliation of multiple bank accounts to ensure transaction flow is maintained.
• Performing all aspects of Sniip’s daily fraud management and transaction monitoring process, including but not limited to:
  • Approving payments to and from our various payment partners
  • Identifying fraudulent transactions, and completing investigations in a timely manner 
  • Monitoring the existing fraud portal and responding to fraud queries
  • Identifying and implementing new fraud controls   
  • Examination and analysis to uncover trends and patterns and implementing appropriate controls
  • Reconciliation of multiple bank accounts to ensure transaction flow is maintained
  • Managing BPAY payment error corrections and refunds 
  • Maintaining compliance and regulatory requirements
  • R&D timesheet activity recording and reconciliation
  • High level customer service response

Skills & Experience

• Tertiary Degree or Certificate in Accounting and/or Business 
• Demonstrated experience and knowledge in financial management functions including accounts payable and receivable, payroll, reconciliations and general ledger
• Proven attention to detail, including data entry skills with a high level of accuracy
• High-level organisational skills and ability to prioritise workload and time management skills
• Well-developed analytical and problem-solving skills to achieve outcomes
• Strong knowledge of accounting software packages (e.g. Xero) and MS Excel
• Risk and compliance experience preferred (e.g. Operational Risk, Financial Crime, AML, KYC, Risk Assessment, Regulatory Reporting etc)
• Ability to facilitate business solution workshops involving participants from senior management to business users
• Experience gained in Payments Industry (highly desirable)

Key Communications & Working Relationships

Internal Relationships 

Internally you will work with the different groups across the entire organisation including Finance, Operations Marketing and Development. You will also be required to regularly work and communicate with Senior Executives and External Stakeholders. 

Specific teams you will need to work with:

• Senior Management – CEO, Head of Marketing, Head of Development
• Chief Operating Officer

External Relationships

External to Sniip you may be required to liaise with service providers and external partners, but only under the direction of the Chief Operating Officer.

Organisational Environment

Sniip Ltd is a Brisbane-based software fintech scale-up company founded in 2013. We have processed close to $2bn in bill payments on behalf of our 100,000+ users.

Sniip® is a disruptive force in the bill payment space. It is the first of its kind in Australia as it is a mobile payment application built not around a bank or payment brand, but rather, around the consumer. Sniip® is a free mobile app that allows you to pay a bill in less than 10 seconds! 

Culture & Management Style

Sniip® has a management structure that promotes a dynamic, fun and open start-up culture. All levels of employees are highly competent, proactive and hands-on, which are key requirements in this evolving high growth business.

What’s in it for you? 

Sniip invests in its people through training and an enhanced working environment, nurturing a creative and inclusive culture.

Sniip is an equal opportunity employer that advocates the principle that a company is only as strong as its people. Sniip opens its doors to those that want to be proud both of the place where they work and the work that they do. 

Our office is an open plan, warehouse style space above the bustling Fish Lane in the trendiest part of South Brisbane. There’s a beautiful yoga studio and a fun Escape Room below our space and some of Brisbane’s best entertainment, restaurants and cafes at your fingertips (hi QPAC, Chu the Phat, Lune, Southside, Kiki and Julius). 

Every public transport option is available – the South Brisbane Train Station on Grey St (200m) and the Cultural Centre Bus Station (250m) on the doorstep of our centrally-located office.Sniip HQ features end-of-trip facilities (bicycle parking and showers) along with a genuinely collaborative and friendly culture (pool table and ping pong included!).

The office features a kitchen stocked with tea, coffee (almond and oat milk too)! We have regular team events, monthly Friday Forums, fun activities and celebrations.

Join us at Queensland’s fastest growing fintech!

To apply, please email a copy of your Cover Letter and Resume to work@sniip.com. 

Please note: This position description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the position holder might differ from those outlined in this position description and other duties, as assigned, may also form part of this position.  

Overview

Working as a member of the agile delivery team to develop new features and automation tests for our mobile applications

Provide ad-hoc production support for either the native iOS application or Android application. 

Attend, contribute and provide updates in standard agile meetings; elaboration, estimation, daily stand-up, retrospective

Contribute ideas and provide feedback on the continuous improvement of the solution and technology roadmap.

Qualifications

Recent graduate with GPA 6+ in a Science, Technology, Engineering or Mathematics degree.

Skills & Experience

Passion about mobile application development.

Self-motivated with a ‘can do’ attitude.

Well organised, diligent and has high quality standards.

Has strong understanding of programming principles.

Excited about working in a fast growing, professional start-up environment.

Keen to learn Agile development practices (Scrum and Kanban).

High coding standards with a strong emphasis on testing.

Desirable Technical Skills and experience

Experience in developing personal or commercial projects in Android (Java/Kotlin) using native Android frameworks (Jetpack Compose/Android Navigation Library/View Binding)

Experience using terminal/command line commands

CircleCI or other continuous development/integration tools

What’s in it for you? 

Sniip invests in its people through training and an enhanced working environment, nurturing a creative and inclusive culture. Sniip is an equal opportunity employer that advocates the principle that a company is only as strong as its people. 

Sniip opens its doors to those that want to be proud both of the place where they work and the work that they do.

Our office is an open plan, warehouse style space above the bustling Fish Lane in the trendiest part of South Brisbane.

There’s a beautiful yoga studio and a fun Escape Room below our space and some of Brisbane’s best entertainment, restaurants and cafes at your fingertips (hi QPAC, Chu the Phat, Lune, Southside, Kiki and Julius). 

Every public transport option is available – the South Brisbane Train Station on Grey St (200m) and the Cultural Centre Bus Station (250m) on the doorstep of our centrally-located office. 

Sniip HQ features end-of-trip facilities (bicycle parking and showers) along with a genuinely collaborative and friendly culture (pool table and ping pong included!). The office features a kitchen stocked with tea, coffee (almond and oat milk too)! We have regular team events, monthly Friday Forums, fun activities and celebrations. 

We hope you want to join us on this adventure of a lifetime!

Please email a copy of your Cover Letter and Resume to work@sniip.com.

Applications without a cover letter will not be considered.