Brisbane-based support
📧 customercare@sniip.com
📞 (07) 3268 7710
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Reminder: The upcoming public holiday on Monday, 26 January 2026, Australia Day is also a bank holiday. As such, no payments will be processed on this day.
If your bill is due on or before Tuesday, 27 January 2026, please ensure your payment is completed by COB Thursday, 22 January 2026.
Payments made before the payment cut-off times (below) on Thursday, 22 January will be sent to your biller on Friday, 23 January 2026.
Payment cut-off times:
– American Express (personal/business): 5pm AEDT
– Visa/Mastercard debit: 5pm AEDT
– Visa/Mastercard credit: 5pm AEDT
Note: Payments made from a bank account take one additional day to process. As such, the cut-off for bank account payments is 5pm AEDT Wednesday, 21 January 2026 for processing on Friday, 23 January 2026.
All payments made after the daily cut-off times on Thursday, 22 January will be received and processed on Tuesday, 27 January 2026.