Brisbane-based support

Have a question or want to get in touch? You can search our extensive Frequently Asked Questions Hub to find your answer. Or, you can chat to our friendly, Brisbane-based customer support team!

Australia Day 2025 - Monday, 27 January 2025

📧 customercare@sniip.com
📞 (07) 3268 7710

Please note, the upcoming public holiday on Monday, 27 January 2025 is a bank holiday. The following payment processing times will apply:

Payments processed after 5pm AEST on Thursday, 23 January 2025 will be processed on Tuesday, 28 Janaury 2025.

If your bill is due prior to Wednesday, January 29, 2025 please ensure your payment is made within the Sniip app by 5pm AEST Thursday, 23 January 2025.

Please allow one additional business day for payments made from a bank account.

Accessing your receipt after payment
Once your payment has been made in the Sniip app, you can share the ‘Payment Processing’ via email with your biller as confirmation of your payment.

To access this, open the Sniip app and select, ‘Receipts’ from the bottom right panel.

Tap on the bill you’ve paid and tap the envelope icon in the top right corner – you will receive a confirmation of your payment to the email address registered on your Sniip account. You can also find more information on how to review your receipt after payment here.

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