Fast Five: Our most commonly asked questions (24/05/2021)
Our most frequently asked questions in May 2021
1. Can I pay with my credit card without using Apple Pay?
You sure can! You can manually add or scan your credit/debit cards. To do this, select the “Wallet” tab at the bottom of the Sniip app, then select the small “+” icon in the top right corner of the screen. You can then add your card details.
When making a bill payment, Apple Pay is the default payment method. To select an alternate payment method, simply swipe right on the Apple Pay logo to select your preferred option.
2. Why was my Amex card charged $1 before paying a bill?
When you add a credit card to the Sniip app, we make a $1 authorisation charge to the card. This dollar will be refunded back to you as soon as possible.
3. Will I earn points when using other credit cards that are not Amex?
Great question! You are still eligible to gain points using any credit card attached to a loyalty program. When using one of these cards, you will gain full points when using the Sniip app to pay your bills.
4. Can I make partial payments to billers that only accept full payments?
In the Sniip app, we allow users to set-up instalment plans (using their own money) to pay off their bills. Unfortunately, certain billers require you to pay the full amount in one transaction. Examples of payments that cannot be paid in installments include, car registration, fines and licence renewal fees.
5. Why can’t I make a payment to another credit card or debt facility using a different credit card?
Unfortunately, there are restrictions in place for payments to certain billers using credit cards, as determined by BPAY and our banking partners. This includes not being able to pay credit facilities with a credit card. If you wish to use a debit card to pay this biller, Sniip may be able to facilitate this transaction, depending on the bill you are paying..
Do you have any questions about Sniip? Call us at (07) 3268 7710 or email at customercare@sniip.com.