Blog Post

FAST FIVE: Our most commonly asked questions this week

My BPAY Biller Code isn’t accepted, what can I do? 

Great question! If you’re the first person to make payment to a specific biller in the Sniip app, you’ll receive a pop-up that says “Biller is not available”. 

Please contact us via customercare@sniip.com or call (07) 3268 7710. We will review the bill you’re attempting to pay and where possible, add the biller to our system. 

Sniip has restrictions on some billers. These include: 

  • Remittance service provider
  • Charities & non-for-profits 
  • Intermediaries
  • Payday lenders
  • Internet gambling
  • Casinos
  • Goods dealers
  • Foreign exchange currencies
  • Securities and derivatives
  • Managed investment schemes
  • International business operations
  • International students or travel products
  • Hiring and leasing
  • Banking and financial institutions

If you believe you should be able to pay any of these billers, please contact Sniip and we will evaluate your biller on a case by case basis. 

Can I pay a bill with BSB and account number? 

Not right now but watch this space – we’re working on a solution! We currently facilitate bill payments through the more than 60,000+ billers who offer a BPAY Biller Code on their bills or utilise the Sniip circular QR code. 

Rest assured we’re towards facilitating direct bank transfers with BSB and account numbers in the Sniip app. 

What’s the cost to use the Sniip app?

Sniip is a free app that allows customers to easily make bill payments on their mobile device. There are no subscription fees, service fees or other hidden costs. 

Debit cards are completely free to use in the app. Visa, Mastercard and Amex credit cards incur a 1.5% (incl GST) processing fee, however you receive full points on your bills (including the ATO). This is the lowest possible surcharge you can pay when making a bill payment using a credit card.

Can I set up a recurring payment for my bills?

Absolutely! To create a recurring payment, follow these simple steps: 

1. Import your bill to the Sniip app using your chosen import method 

2. Tap on the bill you’d like to pay from the home menu

3. Tap ‘schedule’ from the bottom right of the screen

4. Select ‘create recurring payment’ 

5. Choose the amount you’d like to pay and the frequency you’d like to pay it. Then choose the end date, or select no end date. Done!

How do instalments work? Is it Buy Now, Pay Later? 

Sniip provides users with the flexibility to pay their bills in instalments before the bill is due. Currently, we do not offer a ‘Buy Now, Pay Later’ option in the Sniip app. 

To create an instalment payment, follow these simple steps: 

  1. Import your bill to the Sniip app using your preferred import method 
  2. Tap on the bill you wish to pay and select “Schedule”
  3. Select “Create Installment Plan”
  4. Input the bill due date and the number of instalments you wish to pay.
  5. An instalment schedule will be populated for you to ensure you’ve got the right amount of money to pay your bill when it’s due. 

Please note: To allow for adequate processing time and ensure your bill is paid on time, the money will be debited from your account three days before the bill due date. 

If you have any questions, please email customercare@sniip.com or call (07) 3268 7710. 

New Feature Alert: Recurring Payments are here!

You asked, we answered! You can now set and forget all the recurring payments/ subscriptions in your life in the Sniip app. We’re talking rent, phone bills, internet, gym subscriptions, health insurance, lessons and tutoring, you name it! If it’s got a BPAY Biller Code, you can make it recurring.

With Sniip recurring payments, you take back control of your payments! Gone are the days of handing over your bank accounts to the mercy of a merchant and jumping through endless hoops to have them halted/ cancelled. 

Here’s how it works:

Add your bill to the Sniip app by scanning, manually importing or auto importing. 

1. Tap on the bill you’d like to pay from the home menu
2. Tap ‘schedule’ from the bottom right of the screen
3. Select ‘Create Recurring Payment’
4. Choose the amount you’d like to pay and the frequency you’d like to pay it 
5. Choose the end date, or select no end date. 
​​​​​​​Done! 

Five Tips for a Financially Savvy Easter

1. Make a checklist/ consider egg alternatives

Let’s be honest, the cost of buying Easter eggs can add up quickly. 

Then, add into the mix the fact that the entire event often creeps up on even the best of us. Next minute, it’s 9pm the night before and you’re at the fuel station paying $20 for the Easter dregs that will be 80% off tomorrow. We feel you friend. We feel you! 

That’s why we’re going to suggest making a list and checking it twice (even though it’s Easter and not Christmas!). Write out everyone you need to buy for and what you’re going to buy them. Then, carve out the time in your diary to hit up the shops quickly and cross it off the list – here’s a handy printable checklist from Mrs Organised. That way you (hopefully) won’t get caught out and miss anyone! 

Also, here’s three Easter treats that might suit you/ someone in your life and save you $$ this Easter:

1. Whip up a batch of hot cross buns, check out this recipe or this vegan/ gluten free one here

2. Short for time? Try these simple chocolate crackles with an easy Easter twist 

3. Want to skip the public holiday surcharges? Make Easter breakfast at home with these fun bunny pancakes

4. Skip the individual gifts and take this choc-orange hot cross bun cheesecake to your friends/ family house 

5. Wow the crowds at your Easter do with this easier-than-it-looks hot cross bun trifle

  1. Low-cost ideas to entertain the kids this long weekend 

From foam cups to jelly beans, pasta and rocks – we’ve all got one of the items on this list and that’s a quick, cheap craft activity sorted for the kids (or your inner-child) this Easter. 

1. Jelly bean Easter necklaces 

2. Toilet paper roll bunny

3. Foam cup bunnies 

4. Pasta Easter eggs

5. Easy Easter rocks 

3. Set the ‘Out of Office’ and put your bills on autopilot 

Unless you’re working over the Easter break, you’ll likely be turning on the Out of Office and checking out from more than your email responsibilities. 

Can we suggest grabbing that pile of bills on your countertop/ fridge now, scanning them all into the Sniip app (or import them from your email). You can quickly and easily schedule, create an instalment plan or set yourself a reminder to pay the bill later

That way, you’ll encounter no nasty surprises/ overdue bills when you check back into reality post Easter. 

4. Secure your home 

On the note of bills, that home and contents insurance coverage isn’t going to get you much mileage if you don’t secure your home. 

Opportunistic thieves love a long weekend as much as we do. A quick double-check of the doors and windows before you head away for the long weekend might save you a lot more money than your time cost you to check this Easter.

Even if you’re in the backyard, you might just quickly double back and lock the front door. Or maybe it’s that you ensure your car keys aren’t securely stored in your car’s ignition. You know, all that good stuff!

5. Organise your Easter get-together for the week later 

We couldn’t wrap this up without including this super-savvy Easter savings tip for you. 

Much like Christmas, all things Easter will be less than half the price in the days that follow the event. If it’s a family/ friends gathering and you know you’ll be doing an Easter exchange, see if you can’t move it to the week following Easter. 

The chocolates will be cheaper, the parks, restaurants, cafes and accommodation less busy and the memories and time spent together will likely be just as meaningful. 

Sometimes to think about. Leave it with you! 

Four ways to add your bills to the Sniip app

We’re getting questions coming through asking about the different ways you can add your bills to the Sniip app.

We thought we’d share them with you here today. 

Fun fact! There are four ways you can add your bills to the app:   

1. Scan a bill 

2. Manually add a bill 

3. Import a bill from email 

4. Sign-up for auto email import

  1. Scan a bill

Open the Sniip app, tap the ‘+’ icon

Select ‘Scan’ 

However your phone camera over the BPAY Biller Code or Sniip QR code on your bill

Your bill will be automatically added to the Sniip app

Done! 

2. Manually add a bill 

Open the Sniip app, tap the ‘+’ icon 

Select ‘Manually add’ 

Locate the BPAY Biller Code on your bill and enter the number into the ‘Search Biller’  

Select the Biller, enter the amount to pay and the due date 

Done! 

3. Import a bill from email 

Open your emails on your mobile device 

Locate the email containing the bill you want to import. 

Open the PDF attached to the email 

Select the ‘share’ or ‘copy to’ icon, scroll to the Sniip icon and tap 

Select ‘Upload bill’

You’ll receive a push notification when you bill is added to the Sniip app. 

Done! 

4. Sign-up for auto email import*

Open the Sniip app, tap the menu bar on the top left corner 

Select ‘Import from Email’ 

Select ‘Connect Google’ and then ‘Continue’ 

Choose the email account you want to connect 

Select ‘allow’ 

Done! Your emails containing a BPAY Biller Code will be automatically added to the Sniip app ready for payment. You’ll receive a push notification when your bill is ready for payment.

*Please note: This feature is only available for Gmail accounts

New Feature alert: Instalment Payments

We completely understand 2020 was a tough year for most and we could often do with a little more time to get those never-ending bill payments sorted!

Enter, Sniip instalment plans. You can now pay off any bill in instalments with Sniip.

Simply enter the due date and select how many instalments you’d like to pay the bill off in. 

Sniip creates you an instalment plan and helps you clearly understand the amount and time of each payment.

Please note, this isn’t a ‘Buy Now, Pay Later’ offering (watch this space) – rather, this feature gives you the flexibility to pay off your bill in instalments, without missing the due date.

With Sniip instalments, we pay your bill off in instalments to the biller as we receive the money from you. We don’t hold any funds in the Sniip app, nor do we provide credit.    

Most billers are okay with receiving your bill in instalments as long as they’ve received all the funds by the due date. We calculate this for you as part of your instalment plan. 

To create an instalment plan, follow the simple steps below:

  1. Import your bill to the Sniip app using your method of choice
  2. Tap the ‘Schedule’ button
  3. Select create Instalments plan
  4. Customise the details on the following 4 pages to create an instalment plan that suits you

The schedule payments you have created through the instalment plan can be viewed via the schedule tab. The payments will go out on the date that you selected when creating the instalment plan.

If there’s a feature you’d like to see in the Sniip app, let us know! Email customercare@sniip.com or phone (07) 3268 7710.

FAST FIVE: Our Most Commonly Asked Questions

You know the old adage, there’s no such thing as a silly question. We’re big believers of that at Sniip! And the reality is, if you’re thinking it, it’s likely someone else is too. Plus, we really just love hearing from you too.

With that in mind, we thought we’d share the top five questions asked by our Sniip Superstars to our customer service teams this week. 

  1. When is my bill paid? 

We pay your bill as soon as we receive your funds. Generally speaking, we receive your funds the next business day.  

For example, if you pay your bill via Sniip on a Tuesday, we’ll receive your funds on Wednesday and your bill will be paid on the same day. 

If you use a Visa or Mastercard and pay by midnight AEDT, we’ll receive your funds the next business day. Your bill payment is made the same day that we receive the funds via BPAY.

Please note: If you pay on a Friday, we won’t receive the funds until Monday. That’s why it’s important to add your due dates to the app and we’ll automatically schedule when your bill is paid, so that you meet your due date.

  1. Do you pay my bill in full for instalment plans and then I pay Sniip back?  

Great question! With Sniip instalments, we pay your bill off in instalments to the biller as we receive the money from you. We don’t hold any funds in the Sniip app, nor do we provide credit.    

Most billers are okay with receiving your bill in instalments as long as they’ve received all the funds by the due date. We calculate this for you as part of your instalment plan. 

Sniip instalment plans are not currently a buy now, pay later offering (but watch this space). 

You can find out more about setting up an instalment plan, here.

3. Your app was recommended by Amex with a rate of 1.5%. What’s the benefit of using Sniip for Amex transactions?  

Hello friend, welcome to Sniip! We’re so happy you’re here. 

We recently reduced our processing fee from 2.2% to 1.5%. This was made possible through our direct partnership agreement with American Express Australia (Amex). 

The advantage of using Sniip is that you can pay your bill with Amex where it may currently not be an available payment method (many councils and Government agencies). Plus, you’ll earn full points on your card. 

As you’d know, paying through your bank or directly to billers (Government agencies or utility providers) generally means either reduced or no rewards points at all on these types of transactions. 

Paying with Sniip means that you always earn full points. 

Put simply, almost all bills that contain a BPAY Biller Code (there’s over 60,000 BPAY Billers in Australia), can be paid with your credit card using Sniip, earning you full points.  

4. Is there any other way to pay a bill than scanning the BPAY Biller Code and Reference Number. 


Absolutely! Firstly, you can enter the BPAY Biller Code and Reference numbers manually. 

Alternatively, you can ‘share’ or import the bill attachment to the Sniip app from your email. 

Or, our favourite option: If you have a Gmail account, you can sign up for auto bill import and have your bills automatically sent to the Sniip app for payment. 

(link to article of auto bill import). 

5. What are your processing fees? 

The processing fee for Amex, Visa and Mastercard is 1.5%. International cards attract a 3% processing fee. 

Plus, there’s a free option. You can use a debit card for free in the Sniip app. 

That covers all the processing fees in the Sniip app. 

Any other fees noted are from you biller. When you scan the BPAY Biller Code on your bill, all the rates are the same. 

If you’re scanning a Sniip QR code, the surcharges are defined by the billers and should be the same as paying through their website. 

These processing fees include GST which you can claim back at tax time a GST registered business. 

NEW FEATURE ALERT: INSTALMENT PLANS

We completely understand 2020 was a tough year for most. As a result, we could often do with a little more time to get those never-ending bill payments sorted!

What are we doing to assist? You can now pay off your bill in instalments with the Sniip app.

Here’s how to use Sniip instalment plans:

1. Add your bill to the Sniip app by scanning any BPAY Biller Code or by importing your bill from email.

2. Select ‘Schedule’, then ‘Create instalment plan’

3. Enter the date you’d like the instalment to start and the frequency you’d like them to come out (weekly, monthly, quarterly etc). Your instalment plan schedule will be put together for you to ensure you’re paid in full when the bill is due. Done!

Please note, this isn’t a ‘Buy Now, Pay Later’ offering (watch this space) – rather, this feature gives you the flexibility to pay off your bill in instalments, without missing the due date.

Financially savvy New Years resolutions – PART 2

Last week we shared Part 1 of our Financially Savvy New Years Resolutions.

We covered everything from asking for a better rate on your home loan to starting a side hustle.

6. Explore investing in shares

No-one’s money is working hard for them in a savings account or fixed term deposit right now. A recent article showed 40 per cent of Millennials and Gen Z invested in shares.

There’s so many different ways to invest but if you’re new to the game, micro investing platforms like Spaceship, Raiz or CommSec Pocket are a good place to start.

7. Don’t worry about the Jones’

Let’s be honest, keeping up with the Jones’ is a costly and fruitless expedition. The reality is, no matter how much you have, you will likely always want more.

With Instagram and Facebook shopping, you can check-out in a few taps and while $40 might not seem like much – all these little purchases quickly add up. The solution? Try to put at least 24 hours between an item piquing your interest and you making a purchase.

8. Make a budget (and stick to it)

There’s so many different ways to work out your budget and they don’t have to be painful. If you’re lost as to where to start, the Barefoot Investor provides a step-by-step guide on budgeting and the exact percentages recommended to spend, save and splurge.

Budgets might not sound sexy but they sure are helpful to take the guilt out of spending and set a clear vision for your financial goals. The idea is less about restriction and more about creating buckets of spending, saving and splurge money (or whatever you want to call that frivolous spending cash!).

Otherwise you may find yourself spending recklessly and feeling bad about it later. When you know what you’re allowed to spend, you won’t feel guilty about treating yourself.

9. Review subscriptions

Did you sign up for a three-day trial of an app and forget to cancel? All the subscriptions you don’t use are still costing you money.

Take an inventory of all your subscriptions and you might be surprised by just how much you’re spending and what you could cut down on.

Not sure of what other subscriptions you have? Here’s how you can see mobile subscriptions on iOS and Android. You might be surprised to see what sneaky subscriptions you’re still forking out for. 

10. Declutter your home

Clearing out your space can do wonders for your mind and the bonus is, if you pop some of what you clear out on Gumtree, Ebay or Facebook Marketplace, you could earn money on what you no longer use.

Maybe you’ve got an old vacuum cleaner or washing machine under the house, old sunglasses, a watch or shoes you no longer wear or an assortment of unused kitchen appliances you could turn into cash.

If you’re lost as to where to start, check out Slow by Brooke McAlary or follow The Organising Platform over on Instagram.

Financially savvy New Years resolutions – PART 1

  1. Round up for the wrap-up

    As we can all attest, Christmas and the festive season can be expensive. Maybe you can consider rounding up your purchases to the nearest dollar? (Banks such as ING, Up and others offer this service). You can roll those round-ups into a Christmas Club/Festive Fun savings account and take the sting out of the 2021 festive season.

2. Dry January?

Alcohol can be expensive and after the festive season, we could probably all do with a bit of a breather. Maybe you could try a dry January or February (or maybe Dry July) and skip the beverages for the month. Take the money you would have spent and invest that into your savings to kick-start the year.   

If alcohol isn’t for you, pick another recurring expense you could cut back on. Maybe it’s coffee, coke, an energy drink, a bliss ball, blended juice or lunch out each day. Whatever it is, see if you can take a break for a few weeks.

You’ll be surprised by how much money you can save and the sense of achievement when you reach your resistance goal is a great perk too.

3. Stop paying late fees 

A bill comes in, you see the due date and pop that to the back of your mind for later. The days roll over quickly and before you know it, the bill is overdue and you’re hit with a late fee.

Late fees are dead money and your hard-earned dollars deserve a better future. But there’s good news. Using the Sniip app, you can schedule your bill payments as soon as they drop into your mailbox and set and forget, knowing that your bills are sorted. The results speak for themselves as 90% of all the bills ever paid using the Sniip app have been paid before the due date!

4. Consider a side ‘hustle’

Are you always baking for your friends? Do you love sewing, mending or perhaps woodwork? Or, are you a secret maths whiz who could offer some tutoring on the side? 

Think about what you love doing in your downtime and how that hobby might be able to make you some spare change. The reality is, earning $500 a month equates to $6,000 a year, which will get you a pretty nice holiday!

5. Ask for a better rate 

Do you have a home loan at a rate over 3%? With most residential mortgage rates now starting with ‘2’ at the front of them, you may be able to ask your bank for a better rate or shop around for a better deal.

Ensure you do the research and arm yourself with information. Explore what’s available on the market, tell your bank what competitors are offering and what it will take for you to stay.

Note: Make sure the loan is over the same period as your current loan and doesn’t extend your repayment period another 5/10 years or you might end up paying more interest overall than at your current rate. 

Last minute Christmas shopping? sorted!

  1. Buy an experience 

You’re pressed for time and the person you’re buying for likely has enough stuff in their home already. Why not buy them an experience instead? Shop last minute from the comfort of your own couch with little more than a bank card and a printer (or just email the gift certificate to them instead). Sorted!

There’s a plethora of options online like RedBalloon for the adventure junkie or subscriptions like Magshop or Book a Buy for the avid reader. You can get even get creative and organise your recipient a home cleaner/ ironing done for a week or two/ a facial/ a massage or home delivery meals (try HelloFresh 0r Soulara) too. 

  1. Make a donation in their name 

Charities have done it tough this year and could do with all the support they can get. How about making a donation to a cause or charity that aligns with your recipient’s values. You can easily make a donation to one of the registered charities in the Sniip app too, simply open the app, tap the menu and select ‘support a charity’. 

  1. Stock up on their favourites 

Your local supermarket might seem like the last place to go to buy presents, but if you’re time poor (and on the way to the party), it can be beyond helpful. 

Does your friend/ family member love a particular chocolate/ kombucha/ ice-cream or even fruit? Why not stock up their favourite supplies or put together a quick hamper. Simply grab a mixing bowl, pop your items in the bowl then cover with an over bag and you’re done. There’s some great ideas of what you could fill your gift basket with, here. No-one is going to begrudge a gift of a few blocks of their favourite supermarket chocolate/ treat. 

  1. Same day and same evening delivery 

There’s a selection of online retailers who offer expedited delivery for Christmas day. You get what you pay for and if you need speedy delivery, it will cost you but sometimes it’s worth the money to remove the stress you’re feeling for gifts not being sorted. It’s been a whirlwind of a year and December kind of snuck up on all of us.

If there’s a specific item you need/want to buy, check out sites offering same day/ evening delivery like The Iconic, Target and Myer (click + collect), The Hamper Emporium/ Hamptons Hampers.

  1. Regift, regift, regift 

Who says regifting has to be saved for next Christmas? By this point we’ve probably all been part of some form of Secret Santa/ present swap situation. Why not take the gift you received and gift it onto someone else? 

Or, maybe you’ve got some almost expired gift cards collecting dust in your wallet from Christmas 2019 or birthday/ celebrations been and gone. Save yourself some pennies and use those gifted gift cards to purchase your gift this year. That’s some savvy regifting!