Blog Post | Sniip

Blog Post

Feature Alert: Multi Scan

There’s a fun little feature in the Sniip app we wanted to share with you today. If you’ve got multiple bills (or an entire pile) waiting to be paid, this is the life hack you need! Meet, multi scan!
 
That’s right, you can activate multiple scan mode in the Sniip app to scan in as many bills as you like, without interruption. 

Here’s how to activate multiple scan mode:

1. Tap the ‘+’ button, then select ‘scan’

2. Tap the ‘cog’ ⚙️ in the top right corner and turn on Multiple Scan Mode

3. Scan your first bill, then keep scanning to your heart’s content. Done in a Sniip!

Have a feature you’d like to see in the app? Or a question about scanning multiple bills? Our friendly Sniip Support Squad is here for you! Email  or call (07) 3268 7710.

Fast Five: Our most commonly asked questions this week

1. How long will it take for Refer a Friend Rewards to be applied to my account?

Great question! When you refer a friend and they pay their first bill, your $10 reward credit will be applied to your account immediately. 

If your friend hasn’t paid a bill, you will see ‘Pending rewards’. These credits will not be applied to your account until your friend pays their bill. 

We recommend telling your friends about all the features you love about Sniip and encouraging them to pay their first bill! 

2. How do I know if my payment has been confirmed? Where are my receipts? 

If you are unsure whether your payment was successful, you can review your receipts under the ‘History’ tab in the Sniip app. 

All your successful payments will be stored here with a timestamp of when the funds were successfully paid into your biller’s account. 

The ‘History’ tab can be accessed from your homepage in the app along the bottom menu. 

Hot tip: You can email yourself a copy of your receipt from the Sniip app. Just tap the envelope in the top right hand corner of your receipt! 

3. Do I need to verify myself in the Sniip app? 

Unless you have been contacted by one of our Sniip Support Squad, or received a notification in the Sniip app requesting verification, you do not need to verify yourself in the Sniip app. 

We love that many of you are voluntarily verifying yourself in the Sniip app and you are more than welcome to do so. 

You can view your verification status under your ‘Account’ in the Sniip app. If we require verification from you, next to ‘Verify Account’ you will see ‘Required’. If it’s blank, you’re all good to keep paying those bills!

If you are asked to verify your account, it’s no worries! You will be notified when your verification has been approved. A little green tick will appear next to your initials or profile photo at the top of the home screen in the Sniip app – yay! 

4. Do I need to use my legal name in the Sniip app or can I use a nickname? 

This is a great question! For your security and that of all Sniip users ,we need you to enter your legal name in the Sniip app. Customer protection, card security and fraud prevention are the highest priority at Sniip. 

Unfortunately at this point, we cannot accept nicknames. However, we are working with our tech team to allow our users to have a legal name and a preferred name (nickname) as part of their Sniip profile.

5. How do I invest in Sniip? 
This is one of the most commonly asked questions on Google!

Right now we’re an unlisted public company, so we do not publish a share price.

If you would like to find out more about investing in Sniip, we’ve just created a new email investors@sniip.com. Pop us an email through here and one of the Sniip Corporate Finance team will get in touch.

New Feature Alert: Add a profile picture

Good news everyone! We wanted to let you know about a cool new feature in the app – adding your profile picture! That’s right, you can now personalise your Sniip account with your profile picture. Make your Sniip app feel like it’s truly your own!

How to do it:

Step1. To add your profile picture, simply tap on your initials at the top of the home screen. 

Step 2. Enter your pin to access your account details. 

Step 3. Tap on profile photo

Step 4. Take a fresh photo or select something from your photo library. 

Step 5. Your new profile photo should appear and now be displayed in the Sniip app!

Would you like to see more personalisation options in the Sniip app? Send us an email at customercare@sniip.com – our Sniip Support Squad would love to hear from you!

New Feature Alert: Google Pay

We’re back today to announce to all of our Android friends that Sniip now has Google Pay!

We are so happy that our Android users can now simply register and integrate their digital wallets in a single, seamless process. With Sniip, bill paying is made easy. 

This new feature allows you to use your Google Wallet to pay your bills in the Sniip app.



How to do it:

Step 1. Simply add your bill by either scanning, manually importing or syncing your emails.

Step 2. Select ‘pay’. 

 

Step 3. You’ll automatically see Google Pay as the first option on the pay screen if your biller supports BPAY.



New Feature Alert: Apple Pay

As some of you may know, we have been working very hard and are excited to announce that Sniip now has Apple Pay!

This now means that you can now simply register and integrate your digital wallet in a single, seamless process. 

This new feature allows you to use your Apple Wallet to pay your bills with Sniip!



How to do it:

 

 

Step 1. Simply add your bill by either scanning, manually importing or syncing your emails.

 Step 2. Select ‘Pay’. 

 

 

Step 3. You’ll automatically see Apple Pay as the first option on the pay screen if your biller supports BPAY.

New Feature Alert: Refer a Friend

Do you like using Sniip? Do you think your friends might like using Sniip too? We’d love you to tell them about it!

Introducing our new feature… Refer a Friend!

Refer a Friend to Sniip and we’ll give you $10 off your next bill

The more bill paying friends you refer, the more money you make. Plus, your friend gets $10 off their bill too! Now that’s worth spreading the good news about! 

How to do it:

Step 1. To get referring now, simply click on the menu bar in the top left of the app. 

Step 2. Tap ‘Offers’ under the menu bar

Step 3. In the Offers menu, tap the ‘Refer a Friend’ widget. 

Step 4. In your ‘Refer a Friend’ tap ‘Share my code’. 

Step 5. Choose how you wish to share your unique code with your friends and start earning money off your bills today!* 


Refer to the below video to see how you redeem your rewards balance when making a bill payment!

All your Amex questions answered

There is a 1.5% processing fee for using any Amex card with Sniip. 

Yes. If you have a rewards credit card you will earn FULL POINTS on all your bills at 1.5%. 

Sure can! Sniip allows users to pay most billers with an Amex card using a BPAY Biller Code and Reference Number. 

Please note: Unfortunately DEFT payments are not currently approved with Amex. 

Why? There are some additional Amex requirements which we need to satisfy in order to process DEFT payments. We hope this will be available in the future and will let you know as soon as DEFT is available for Amex cards again.

This breaks our heart but we’re working on a solution. 

Unfortunately, as DEFT payments don’t allow us to see who the final bill provider is, they are not currently approved with Amex. 

Rest assured, we’re working on a solution and hope to turn DEFT back on in the near future.

You are still able to use a Visa or Mastercard for DEFT payments. We will let you know as soon as DEFT is available for Amex cards again.

Sniip has a direct partnership agreement with Amex. This allowed our processing fee to drop from 2.2% (2020) to 1.5% (2021 and beyond). 

The advantage of using Sniip is that you earn on all your bills using Sniip (including at the ATO).

Unfortunately, we are restricted from allowing payments to certain billers using credit facilities, as determined by BPAY and our banking partners. 

This means, you aren’t able to pay credit facilities with a credit card. Should you wish to pay this biller with a debit card (0% processing fee), we could facilitate this transaction.

When you add a credit card to the Sniip app, we process a $1 charge to authorise your card. Rest assured this amount is refunded in full to your card within 48 hours.

Fast Five: Our most commonly asked questions this week

Here’s our Frequently Asked Questions this week. 

1. How will I know when the payment is received by the biller? 

The bill is paid to your biller via BPAY the same day we receive the funds (generally the next business day). 

The biller has to recognise the date of payment being the day it was paid via BPAY. 

This is shown on the confirm screen before you submit the payment and you can also see this in the History section of your Sniip app.

2. I pay my rent via BSB and account number. Can your app be used to pay that or is it BPAY only?

Unfortunately we currently don’t offer payments to BSB and account numbers. We’re currently working on a solution and we’ll keep you posted! 

3. How many points can I earn by paying ATO with my credit card? Would paying via Sniip offer a higher reward point earning?

We’re pleased to confirm you earn your full amount of loyalty points when paying with Sniip, irrespective of the card. 

4. Why can’t I pay DEFT with my AMEX via Sniip? 

We are currently working on this with AMEX. It’s a regulatory issue and we believe it can be overcome.

There are lots of customers who want to pay DEFT bills and we are just as keen to allow them. 

We’ll  keep you posted on our progress but hopefully not far away now!

5. With the $10 referral offer that I received. Does it expire? I don’t have to pay bills for a little while and want to make sure I don’t miss out. 

Currently we don’t have an expiration date on referral codes, but we are planning to add one in the next few months. But you will be good for at least a few months.

Fast Five: Our most commonly asked questions this week

Here are the top 5 questions that you have been asking us this week! 

 

Can I pay with my credit card without using Apple Pay?

You sure can! You can manually add or scan your credit/debit cards. To do this, select the “Wallet” tab at the bottom of the Sniip app, then select the small “+” icon in the top right corner of the screen. You can then add your card details.

When making a bill payment, Apple Pay is the default payment method. To select an alternate payment method, simply swipe right on the Apple Pay logo to select your preferred option.

Why was my Amex card charged $1 before paying a bill?

When you add a credit card to the Sniip app, we make a $1 authorisation charge to the card. This dollar will be refunded back to you as soon as possible. 

Will I earn points when using other credit cards that are not Amex?

Great question! You are still eligible to gain points using any credit card attached to a loyalty program. When using one of these cards, you will gain full points when using the Sniip app to pay your bills. 

Can I make partial payments to billers that only accept full payments?

In the Sniip app, we allow users to set-up instalment plans (using their own money) to pay off their bills. Unfortunately, certain billers require you to pay the full amount in one transaction. Examples of payments that cannot be paid in installments include, car registration, fines and licence renewal fees.

Why can’t I make a payment to another credit card or debt facility using a different credit card?

Unfortunately, there are restrictions in place for payments to certain billers using credit cards, as determined by BPAY and our banking partners. This includes not being able to pay credit facilities with a credit card.  If you wish to use a debit card to pay this biller, Sniip may be able to facilitate this transaction, depending on the bill you are paying.. 

Do you have any questions about Sniip? Call us at (07) 3268 7710 or email at customercare@sniip.com



Fast Five: Our most commonly asked questions this week

Here are the top 5 questions that you have been asking us this week! 

 

Can I pay with my credit card without using Apple Pay?

You sure can! You can manually add or scan your credit/debit cards. To do this, select the “Wallet” tab at the bottom of the Sniip app, then select the small “+” icon in the top right corner of the screen. You can then add your card details.

When making a bill payment, Apple Pay is the default payment method. To select an alternate payment method, simply swipe right on the Apple Pay logo to select your preferred option.

Why was my Amex card charged $1 before paying a bill?

When you add a credit card to the Sniip app, we make a $1 authorisation charge to the card. This dollar will be refunded back to you as soon as possible. 

Will I earn points when using other credit cards that are not Amex?

Great question! You are still eligible to gain points using any credit card attached to a loyalty program. When using one of these cards, you will gain full points when using the Sniip app to pay your bills. 

Can I make partial payments to billers that only accept full payments?

In the Sniip app, we allow users to set-up instalment plans (using their own money) to pay off their bills. Unfortunately, certain billers require you to pay the full amount in one transaction. Examples of payments that cannot be paid in installments include, car registration, fines and licence renewal fees.

Why can’t I make a payment to another credit card or debt facility using a different credit card?

Unfortunately, there are restrictions in place for payments to certain billers using credit cards, as determined by BPAY and our banking partners. This includes not being able to pay credit facilities with a credit card.  If you wish to use a debit card to pay this biller, Sniip may be able to facilitate this transaction, depending on the bill you are paying.. 

Do you have any questions about Sniip? Call us at (07) 3268 7710 or email at customercare@sniip.com