As part of our contract with American Express, we are required to determine business vs personal based on the purpose of the payment and the type of industry your biller falls under.
American Express restricts the personal rate to the following industry categories:
- Tax payments (excluding ATO payments)
- Telecommunications services
- Cable and other pay television services
- Utilities
- Electric, gas, water, and sanitary
- Insurance sales, underwriting, and premiums
- Real estate agents and managers
- Rentals
- Parking lots and garages
- Dance halls, studios, and schools
- Membership clubs (sports, recreation, athletic), country clubs, and private golf courses
- Doctors and physicians – not elsewhere classified
- Hospitals
- Medical services and health practitioners – not elsewhere classified
- Elementary and secondary schools
- Colleges, universities, professional schools, and junior colleges
- Correspondence schools
- Business and secretarial schools
- Trade and vocational schools
- Schools and educational services – not elsewhere classified
- Child care services
- Court costs, including alimony and child support
- Fines
- Government Services – not elsewhere classified
If your bill/invoice falls outside of these categories, we can still process your bill, however, we are required by American Express to process the payment at our tiered business rates.
We appreciate the payment may be a personal payment to you, however we are bound by the category list for personal payments as defined by American Express.
We are actively working with American Express to broaden these categories.