If you are having difficulties scanning your bill, try some of the following troubleshooting steps:
- Make sure there is ample light
- Try holding your phone closer/further away from the code
- Clean your phone camera lens
- Ensure you have selected the type of bill (Sniip, BPAY, AusPost, etc.) via the icons on the scanner screen
- Ensure you are scanning a Sniip QR code/ BPAY Biller Code or AusPost Code.
If you continue experiencing difficulties, please contact the Sniip Support Squad or call (07) 3268 7710.