My account is now verified, but I can’t pay my non-BPAY bill?

Nice work on verifying your account! And not to worry, this likely means the bill you’ve added is ‘Under Review’ (being reviewed by our team). 

We’re currently experiencing a very high volume of biller reviews due to the high uptake of this new feature. Our team are working through this backlog as quickly as possible and you’ll receive a push notification when your bill has been approved. 

If there’s urgency to your bill, please email or phone (07) 3268 7710 and we’ll assist you.

Please note: If your bill is displaying the message, ‘Blocked Biller’, it means that we are unable to facilitate this payment. It likely falls within a restricted and blocked industry.