Archives: FAQs

Short answer: Two to three days. 

When a bank account payment is made through Sniip, it will move to the processing stage within two business days. This component of the transaction utilises the BPAY scheme and is subject to the BPAY terms.

The cut-off times for Sniip to receive your payment for processing within two business days is as follows:

• 6pm AEDT/5pm AEST

Please allow sufficient time for your payment to be processed. Funds take roughly 24 hours to finalise and be deposited into the billers account. We suggest always paying your bills three days in advance.

You can find a time stamped receipt under the ‘History’ in the Sniip app. Here, you’ll see the exact time your payment was made to your biller via BPAY. The biller must recognise the BPAY payment as the date that the bill was paid.

Great question! You can update the payment method for any scheduled or recurring payment by going into the ‘Payments’ tab at the bottom of the Sniip app.

Tap on the payment you want to update, then tap ‘Edit Payment’ and ‘Edit Recurring Payment’ if you’re amending the payment method on a recurring payment. 

Tap the ‘Next’ button. Swipe through your Payment Methods to find the correct one and tap ‘Next’. Check the details for this payment, select ‘Confirm’ and then enter your PIN/Face ID.

Please note: You need to repeat this process for each of the scheduled bills you want to update. 

You will see this error message if incorrect details have been entered. We’d recommend checking to ensure the details you provided are correct. 

If you’re still experiencing this issue, please contact our Sniip Support Squad on (07) 3268 7710 or email customercare@sniip.com.  

When adding your bank account, Sniip will deposit a small amount to verify the information you provided. 

Once you’ve added your account details, check your bank account and look for a deposit called SN. Copy the five characters after ‘SN’. 

Go back to the Sniip app, enter the five numbers and enter ‘Verify now’. If successful, you should see the ‘Bank account verified’ screen!

To find out more about how to verify your bank account, click here.

We usually review your verification submission within one (1) business day.

You will be notified when your verification has been approved.

To ensure your account gets approved as soon as possible, please ensure you upload a copy of your current Driver Licence or passport that clearly shows your full name, date of birth and photograph.