Archives: FAQs

Absolutely! If your rental receipt contains all of the following:

• The ABN of your biller
• The BSB & Account Number for payment
• The total bill amount
• The words ‘tax invoice’

You can import/screenshot this and add it to Sniip for payment. 

If your rent receipt doesn’t contain these details, please email a copy of your lease/rental agreement, along with the BSB and Account Number for payment to customercare@sniip.com. 

We’ll review your bill, then provide you with a custom PDF bill to upload to Sniip. You can then share this PDF file from your email to your Sniip app, and it will be ready to pay!

This is likely one of two reasons:

1) You need to complete User Verification

2) You’ve submitted your User Verification, but it’s currently under review

We aim to review User Verification requests within one (1) business day. If there’s an urgency to your review or you have any questions, please email customercare@sniip.com or phone (07) 3268 7710. 

Nice work on verifying your account! And not to worry, this likely means the bill you’ve added is ‘Under Review’ (being reviewed by our team). 

We’re currently experiencing a very high volume of biller reviews due to the high uptake of this new feature. Our team are working through this backlog as quickly as possible and you’ll receive a push notification when your bill has been approved. 

If there’s urgency to your bill, please email customercare@sniip.com or phone (07) 3268 7710 and we’ll assist you.

Please note: If your bill is displaying the message, ‘Blocked Biller’, it means that we are unable to facilitate this payment. It likely falls within a restricted and blocked industry.

This may be due to a number of reasons, which are listed below with solutions attached.

Missing details:
To successfully upload your non-BPAY bill into the Sniip app, you will need to ensure your invoice contains the following information:
1. The ABN of your bill (we’re unable to accept ACN)
2. The BSB & Account Number for payment
3. Your total bill amount
4. The words, ‘Tax Invoice’ to be contained on your bill 

Please confirm your bill contains these four key elements. If your bill contains these four elements but won’t upload to Sniip, please email a copy of your bill to customercare@sniip.com. 

Layout issue:
If there is limited or no spacing between the wording of ‘ABN’ and the following numbers, please reach out to your biller to amend this and add more spacing between. After this, you will be able to successfully add your bill into your Sniip app.

Incorrect ABN/ACN:
Our systems may have picked up that the ABN displayed on your invoice contains more digits and therefore could not be imported onto your Sniip app.

Missing heading ‘Tax Invoice’ on your document:
In addition to the ABN, company name, BSB and Acc No details, please ensure that the wording ‘Tax invoice’ is visible on the bill as well for a successful import.

Please reach out to your biller to amend this. Once the phrase ‘Tax Invoice’ is included on your bill, you’ll be able to import it to the Sniip app.

Great question! When it comes to BSB & Account Number payments, we need a copy of the bill. That gives you two simple ways to import (and no manual entry required). 

Option 1: Import the bill/invoice from a photo:

Open the Sniip app, tap the blue ‘+’ button in the top right corner and select the second option, ‘Import from photo’. 

You can opt to take a photo of your bill or import it from your camera roll. If the bill is on your computer, take a photo or it, or use Option 2. 

Option 2: Import PDF attachment from your email:  

On your phone, open your preferred mail app with the email containing your bill. Open the bill PDF attachment or link, then tap the share icon and select, ‘Sniip’.