Yes, we introduced paying from a Bank Account early in 2022. Paying with a BSB and account number is completely free in the Sniip app.
To see how to connect your Bank Account to the Sniip app, click here.
At the moment, we cannot facilitate paying to a BSB and Account Number, but watch this space!
To remove a payment method, tap the top left hand corner menu and select ‘Payment Methods’.
In the ‘Payment Method’ screen, tap the blue ‘Edit’ icon at the bottom of your screen.
Tap the ‘trash’ icon in the top right-hand corner of the screen and follow the prompts to remove your payment method.
Unfortunately, we are restricted from allowing payments to certain billers using credit facilities, as determined by BPAY and some of our banking partners.
Sniip has no transaction limit. There are however, minimum and maximum payment amounts determined by each biller.
If you are making a large payment and are getting a declined message even though you believe you have the funds available to make the payment, we would suggest contacting your financial institution.
If your financial institution identifies a large transaction that seems out of the ordinary, it may be stopped or flagged as fraudulent. Once you contact your bank and explain that you are making a transaction via Sniip they should enable the transaction. If you have any questions or wish to discuss your transaction, please contact the Sniip Support Squad or call (07) 3268 7710.
Unfortunately Sniip is unable to issue refunds. All refunds must be initiated by your biller. Please contact your biller directly to request a refund for your payment.
To stop a payment, you must request Sniip to stop the payment before it has been processed by emailing the Sniip Support Squad or calling (07) 3268 7710.
If the payment has already been processed by Sniip, you will need to contact your biller directly.
When you add a bill into the Sniip app, you may schedule a payment for the due date. BPAY payments need to be made three days prior to the due date to ensure that the biller will receive and reconcile the payment. This is set-up as a default to ensure your bill is paid on time (but can be amended by you).
If you are having difficulties scanning your bill, try some of the following troubleshooting steps:
If you continue experiencing difficulties, please contact the Sniip Support Squad or call (07) 3268 7710.
If you are opening a PDF of your bill on your phone, simply tap the ‘import’ icon, then tap ‘Sniip’.
A copy of your bill will be added to the Sniip app ready for payment. We also have a handy webpage here that steps you through some different ways to add your bill to the Sniip app!
Great question! Tap and hold your finger over the bill you wish to delete.
A delete banner and icon will pop up, tap ‘delete’ to confirm removing your bill.
Great question! Your payment security is our top priority.
We ensure all payment data entered into a Sniip application or transmitted as part of a transaction is managed with the highest level of security. At Sniip, we’re proud to have achieved full Tier 1, Payment Card Industry Data Security Standard (PCI DSS) compliance — the same standard that Australian banks comply with.
To learn more about how we manage compliance and security at Sniip, contact the Sniip Support Squad or call (07) 3268 7710.
