Is Sniip PCI compliant?
We sure are! At Sniip, security is our top priority. We’re proud to be certified Tier 1 Payment Card Industry Data Security Standard (PCI DSS) compliant. This is the same standard that an Australian bank must comply with.
Archives: FAQs
Why am I being asked to prove my ID?
As part of Sniip’s Know Your Customer (KYC) requirements, we may ask you to verify your identity (account verification).
When signing up to Sniip, you do not have to verify your account. There a flags in our systems that will automatically request User Verification. This includes:
- Adding a payment method to your account that’s different to the legal name on your account
- Using a prepaid card
- Setting up pay from a BSB and Account Number
- Adding numerous blocked bills
Sniip is a regulated Bill Payment Service provider and we are a member of BPAY. This requires us to undertake significant compliance assessments in order to provide our service. As part of this commitment, Sniip is required to identify our customers and verify that their information is correct for the purpose of addressing Anti Money-Laundering/Counter-Terrorism Funding risk, fraud and misappropriation risk, as well as requirements imposed by our banking partners.
Sniip is fully PCI DSS compliant (Tier 1) and protects all Sniip user information with the same level of security as payment card details. That is why we will never email you to provide these details, only submit them via the Sniip app.
What’s an acceptable form of ID?
In order for us to verify your identity we require a copy of your valid Australian Driver Licence or Passport which clearly shows your full name, date of birth and photograph.
If you have any questions, please contact our Sniip Support Squad or call (07) 3268 7710 and one of our friendly team members will walk you through the account verification process.
How does Sniip store my credit card details?
Your credit card data is encrypted and securely stored. Credit/debit card details are only sent to verified third party payment gateways at the time of payment.
How does my bill get paid?
When you pay via the BPAY Biller Code and Reference Number using Sniip before our cut-off times, funds are acquired by Sniip the following business day. The same day Sniip receives the funds, they are transmitted to the service provider via the BPAY network. Please note, funds may take up to 24 hours to land in the billers account, so we always suggest paying your bill 2-3 business days before the due date.
The process is simple: Sniip receives the payment for the bill from a user and once these funds have cleared, Sniip processes that payment on your behalf via BPAY.
Sniip is an authorised BPAY Payer Institution Members (PIM) member. You can read about our partnership with BPAY on their wesbite, here.
How you earn uncapped credit card points:
We process your transaction as a two-legged transaction. When you use a rewards credit card, you will earn points on the first leg of the transaction (payment into trust account) even if your payment method isn’t accepted directly, and even if you’d earn reduced points/ no points if you pay the biller directly (for example government billers). Sniip will make payments via BPAY on the second leg of the transaction and this utilises the BPAY Scheme. This process allows you to earn full points on all of your bills which is a big reason why our users love Sniip so much.
If you scan the Sniip QR code (offered on some Queensland council and utilities bills), payments are processed directly to the service provider. Please note, these payments will not earn credit card reward points.
Who does Sniip share my personal information with?
Sniip only shares the required transaction information with the service provider you make payments with for reconciliation purposes.
At Sniip, security is our priority. We never share your information with any other third party.
What if I lose my phone?
If you lose your phone, don’t worry!
Your credit card details remain secure. Simply download the Sniip app on another device, log in and you will be able to continue using Sniip.
What if my card is stolen or replaced?
Simply log into your Sniip account and remove that card from your Payment Methods.
To find your Payment Methods, tap on the menu in the top left corner and tap ‘Payment Methods’.
In the Payment Methods screen, tap the blue ‘Edit’ icon at the bottom of the screen, tap the ‘Trash’ icon in the top right corner of the screen.
You will be prompted to remove the payment method from your wallet, removing the card permanently from the Sniip app and system.
How do I reset my password?
If you are logged into your account and wish to change your password, tap on the menu icon in the top left-hand corner and navigate to ‘Account’. You will be prompted to enter your Sniip pin.
From here, tap ‘Security & Privacy’ and ‘Password’. Enter your current password, then enter your new password and select ‘Save’.
If you are logged out of your account and wish to reset your password, tap on the ‘Login’ icon. Select ‘Mobile’ or ‘Email’ and tap ‘Forgot Password’. Follow the prompts to reset your password.
How do I reset my PIN?
To reset your PIN, tap on the menu icon in the top left-hand corner of the Sniip app homepage and navigate to ‘Account’. You will be prompted to enter your Sniip PIN. Select ‘Security & Privacy’ and ‘PIN’. Enter your current PIN, then enter your new PIN.
If you’ve forgotten your PIN, follow the process above, then select, ‘Forgot PIN’ and enter your account password. You’ll then work through the flow to reset your new PIN.