FAQs Archive - Page 4 of 13

How can you tell if I’m making a business or personal payment?

We’re really proud of our partnership with American Express and being able to offer the best business rates in the market.

As part of our contract with American Express, we determine business versus personal based on the purpose of the payment and the type of payment method used.

If the purpose of the payment is for business, i.e, to pay a business bill/ invoice/ stock, you’ll be charged at the business rate. If you use an Amex business card to pay a personal bill, you’ll be charged at the business rate. Please note that all payments to the ATO are charged at our business rates.

If you have any questions, please email customercare@sniip.com or phone (07) 3268 7710.

What if you determine my payment to be business, but it’s personal?

All processing fee amounts are clearly displayed before you make a payment, and you can always clarify with us before you process the payment.

The processing fee for personal payments using a personal card is 1.5%, excluding American Express personal cards. The rate for personal American Express cards is 1.29%. Please note that payments to the ATO using any Amex (personal/corporate/business) are charged at our business rates.

Why has the business processing fee increased?

Up until October 15, 2022, Sniip was a consumer app with a consumer rate for American Express payments.

As you can appreciate, the rate we were charging was well below existing rates for business payments made using an American Express.

American Express identified that business payments were being made through our consumer app. We had the option of discontinuing our service for business users, or adopting the market processing rate for Amex partners facilitating business payments.

Notwithstanding that, we remain committed to being the most competitive in our pricing and will ensure we are adhering to that commitment.

We (and our users) know we have the best product and we hope you’ll continue to enjoy the many benefits of using Sniip too!

If I use my business card to make personal payments, will that be charged at 1.29%?

If it is a business card, American Express deems it to be used for business purposes and that would be charged at the business rate.

However, we’d strongly recommend you apply for the same card in the consumer/personal version when making personal payments. The rate for personal American Express cards is 1.29%.

I always use a personal Amex card for business expenses. Can I use my business Mastercard instead now? What’s the fee?

Absolutely! The processing fee for all Visa/Mastercards is 1.5%.

Couldn’t I just get a personal card to pay my business expenses?

We see you, you cheeky monkey!

It comes down to the purpose of your payment and the card you’re using. A business payment on a personal card will be flagged by Amex as a business expense.

What bills can I pay?

If your bill is one of the 60,000+ billers with a BPAY Biller Code, chances are you can pay it with Sniip!

As a small insight, you can use Sniip to pay your:

Energy bills
ATO tax bills
Rent and body corporate
Phone and internet bills
Insurance – car, health, home and contents
School fees
Utilities – water, gas and electricity
Vehicle registration
Fines
Legal fees

There are some restricted industries for billers that we are unable to process. For a detailed list of restricted industries, please search ‘restricted industries’ in the search bar at the top of our FAQ page.

If you need clarity on any particular bills which can be paid with Sniip, please reach out to our Sniip Support Squad and we’ll be happy to help.

How do I create an account?

To create an account, download the Sniip app from the Apple App Store or Google Play Store. Once downloaded, tap ‘sign up’.

You can sign up using your Facebook, Apple or Google account or your email. Select how you want to sign up and follow the prompts. Simple!

You will be required to validate a mobile number as this is required by our banking partners and we may need this to contact you in the case of returned payments.

Is there a joining fee?

There is no download fee or subscription fees when you sign up for Sniip.

Paying bills with a bank account is completely free! Other payment methods do incur a small processing fee. We’re proud to offer the most competitive processing fees in the market. The processing fee for business payments are, here. Personal payments are, here.

The processing fee amount is always displayed to you before you pay a bill. There are no hidden fees. The only fee you will pay is the processing amount that is displayed to you in the Sniip app before completing your payment!

Do I need to verify myself in the Sniip app?

Unless you have been contacted by one of our Sniip Support Squad, or received a notification in the Sniip app requesting verification, you do not need to verify yourself in the Sniip app.

You can view your verification status under your ‘Account’ in the Sniip app. If we require verification from you, next to ‘Verify Account’ you will see ‘Required’. If it’s blank, you’re all good to keep paying those bills!

If you are asked to verify your account, it’s no worries! You will be notified when your verification has been approved. A little green tick will appear next to your initials or profile photo at the top of the home screen in the Sniip app – yay!

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