Day: August 26, 2019

Australia Post pilots Sniip bill-paying app to save customers time

Australia Post pilots Sniip bill-paying app to save customers time

Australia Post is pleased to be offering its customers a new choice for paying bills by piloting state-of-the-art mobile payments app, Sniip.

General Manager Payments and Financial Services at Australia Post, Deanne Keetelaar, said Sniip’s mobile payment technology means customers can pay their bills from their smartphones within seconds.

“Australia Post is very excited to be working with Sniip on this pilot project, which supports our commitment to continually improving the bill payment experience for customers,’’ Ms Keetelaar said.

“We will initially be offering our customers the ability to pay bills from selected billers using Sniip and seeing how they respond. Sniip has proven through its current billing partners that bill payers see the need for a simple user experience that is both secure and fast,” she said. 

Founder and Chief Executive Officer of Sniip, Damien Vasta, said the company was excited to be working in partnership with Australia Post, introducing the new payment option via a simple scan of ‘Post Billpay’ barcodes, which currently appear on many bills.

“We see it as a great vote of confidence that Australia Post is working with us to offer Sniip as a bill payment option to its vast customer base,’’ Mr Vasta said.

Sniip offers substantial benefits to billers including cost savings compared to other payment methods, quicker payments and conversion to paperless bills via in-app push notification of bills to users.

“With Sniip now available as a payment tool, users can scan the “Post Billpay” barcodes and pay their bills within seconds, eliminating the need to enter a long account number, reference number or bank account details.

“The Sniip integration makes payments easier and safer on a mobile, allowing customers to manage their bills more efficiently in-app and reducing instances of misplaced bills, forgotten emails and late payment fees,’’ Mr Vasta said.

“We’ve already helped customers including Brisbane City Council and Queensland Urban Utilities to improve the bill payment experience for their customers and we look forward to extending this to Australia Post.”

Mr Vasta said that with an estimated 80% of Australians owning a smartphone, and people using them for almost everything they once did on a desktop, offering customers the ability to both receive and pay a bill on a mobile is simply responding to a market need.

“There is a consumer expectation that everything can be accessed on a mobile, and everything should be easy to use. Paying a bill is never pleasant, but Sniip has tried to offer customers the ability to make it happen quickly and easily,’’ Mr Vasta said.

Mr Vasta said that 88% of current Sniip users paid their bills before the due date, which is considerably higher than the national average for billers. The Australian-developed mobile payment app has been well received by the market, growing transaction volumes by 15% quarter-on-quarter since 2016.

Toowoomba Regional Council first in Australia to launch digital bill delivery using push notifications, via Sniip

Toowoomba Regional Council first in Australia to launch digital bill delivery using push notifications, via Sniip

Toowoomba Regional Council is leading Australia in digital billing, by partnering with Australia’s first bank-agnostic payments and billing app, Sniip, to launch a patented “m-billing” function that will alert ratepayers of Council rates and water bills via push notifications directly on their smartphones.

Ratepayers can opt into the function by registering for m-billing in the Sniip app, from which point they will receive future bills directly into the app via push notifications and can pay in a few simple clicks, without inputting any extra data or leaving the app.

The end-to-end paperless solution is expected to drastically reduce the Council’s overheads and carbon footprint by helping them transition seamlessly to paperless billing, shorten bill payment times across the region, and simplify bill payments for ratepayers.

“Toowoomba Council is addressing the long-standing issue of late payments, which has been an ongoing and very expensive concern for billers across Australia,” said Damien Vasta, CEO of Sniip.

“The fact that there have been so many attempts to address Australia’s billing and payments problem is testament to how much of an issue it really is. Unfortunately, many of these attempts have been incomplete and can even compound the issue.

“The confusion for customers mistaking email bills for junk mail or spam has actually increased numbers of late payments, while payers typically still need to open a PDF, go to a different website to pay, and repeatedly input large amounts of information.

“M-billing, eliminates every one of these issues. Push notifications are seen instantly and can be actioned in seconds. There’s no need to input further information after the app is set up, data is stored with bank grade security that can’t be hacked, and all payment history is stored for future reference. The key is to seamlessly integrate the bill-receiving and bill-payment functions.

“We applaud Toowoomba Regional Council for being a pioneer of this technology on behalf of their constituents ahead of every other council in Australia,” concluded Damien Vasta.

The move towards completely digital payments by the Council comes shortly after calls by Treasury to stop banks, telcos, and energy providers from negatively coercing consumers away from paper billing through punitive fees. It also comes after decades of research that highlights cash flow as a key indicator of long-term business viability and success, including the Federal Government’s Prompt Payment Protocol Paper which highlighted that 90 per cent of SME failures result from poor cash flow.

Sniip’s “scan to pay” functionality – where payers scan a QR code and pay via the app, but continue to receive paper bills – has already been rolled out for Toowoomba, Gympie Regional Council, Brisbane City Council and Queensland Urban Utilities.

However, Toowoomba Regional Council was also first to pioneer Snip’s “scan to pay” functionality in 2015, and is proud of being consistently first in Australia to break new ground in the important area of payments innovation and progression, according to General Manager Finance and Business Strategy, Arun Pratap.

“Like any Australian council, we are dedicated to serving the needs of our residents, and are constantly seeking out new ways to improve their lives, including using innovation to create more options for making payments,” said Arun Pratap.

“We understand that keeping on top of bill payments can be stressful for many Australians, who want to pay on time, but who often have so much else going on in their lives that sometimes things slip through the cracks.”

“We fully believe we’re making their lives easier by offering m-billing, while also helping the environment and reducing ratepayer-funded council overheads” concluded Arun Pratap.

Sniip revealed as finalist ‘Fintech Business of the Year’ in Optus My Business Awards 2017!

Sniip revealed as finalist ‘Fintech Business of the Year’ in Optus My Business Awards 2017!

A record number of finalists have been revealed for this year’s Optus My Business Awards, ensuring the SME community’s night of nights will be bigger than ever this year!

Hundreds of businesses across Australia have submitted their nominations for 27 categories. Judges were blown away by the calibre of many of the entries, demonstrating exceptional business leadership, impressive innovations and unwavering commitment to their respective industries and customers.

Of course not everyone can make it through to the next stage – check out who is in the running in our full list of finalists below.

Judging will now commence straight away with a select group of leaders in business and industry, taking on the difficult task of selecting winners for each category. These winners will then automatically be included as finalists for the coveted My Business – Business of the Year award.

Winners will be announced at a black-tie dinner on Friday, 10 November 2017, at the luxurious The Westin Sydney, with major sponsors including Optus, Kwik Kopy, Qantas Business Rewards and Momentum Intelligence.

Congratulations to all of our 2017 finalists and thank you to everyone who sent in their submission!

Fintech Business of the Year

Curve Securities
MAUS Business Systems
MoneyMe Financial Group
Practice Ignition

Brisbane City Council gets Sniip!

Brisbane City Council gets Sniip!

The Brisbane City Council (BCC) has entered into an agreement with mobile payment technology company Sniip to streamline its billing processes with rates notices about to be issued across the city.

Co-Founder and Chief Executive Officer of Sniip, Damien Vasta, said the company was excited about the new partnership with BCC which would provide a central, secure and organised way for customers to receive, view and pay bills in the mobile world.

“Brisbane City has over 450,000 homeowners and this technology allows for the best possible customer experience for its residents,’’ Mr Vasta said.

Mr Vasta said Sniip had developed a speedy and safe method for making a payment – either by scanning the circular QR code on the bill or by electing to receive a bill electronically into the Sniip app.

“Using the Sniip app on your smart phone is more secure than carrying your wallet – no-one can view your card details or make a purchase without entering your 4-digit pin.”

“Sniip provides instant payment methods as well as calendar reminders, which means people are less likely to be hit with late payment fees,’’ he said.

He said BCC welcomed Sniip for its innovation, convenience and because the world-class technology had been developed in Queensland.

“Brisbane City Council has shown its willingness to embrace innovative, home-grown proposals designed to make living in Brisbane a better experience,’’ Mr Vasta said.

“We are looking forward to working with BCC in streamlining the bill paying process for its customers.

Sniip is also working with other tiers of government and utilities companies to roll out the technology.

“We think that the BCC has cleared the path for other billers to offer Sniip as the most convenient payment option to their customers, especially those based in Queensland,” said Mr Vasta.

He said Sniip offered substantial benefits to billers including cost savings over incumbent payment methods, quicker payments and conversion to paperless bills.

“Consumers can scan and pay their bills within seconds using Sniip’s trademarked circular QR code, eliminating the need to enter a long account number or bank details or waste time paying over the phone.

“Mobile phone payments are becoming a hugely popular method of making payments to billing organisations.

“Once you’ve downloaded Sniip and created an account, you can pay a bill in seconds.”

The BCC agreement is the latest coup for Sniip which recently successfully raised $3 million in a private placement to roll out its mobile bill payment technology across Australia.

The $3 million raising managed by Integra Advisory Partners Pty Ltd has introduced a number of successful high net worth and family office investors to the register which already includes the founding CEO and CFO of Virgin Blue Brett Godfrey and Manny Gill as major shareholders along with Sniip CEO Mr Vasta.

Sniip is also pleased to announce rugby league legend Darren Lockyer as a Sniip brand ambassador and new shareholder.

Brisbane plans path to digital reform at APCS

Brisbane plans path to digital reform at APCS

Australia’s largest local government is using the Asia Pacific Cities Summit in Brisbane to harness the innovation of both local and international companies to make Brisbane the most liveable city in the world.

One of the four themes at the Summit is Digital Cities, and enabling people to make digital decisions. One such company that meets this challenge is Brisbane-based technology company Sniip, which has built a new app that allows residents to pay bills securely on their mobile phone by scanning a QR code.

Sniip is one of many companies trying to assist the way residents make payments. Sniip’s Head of Marketing Lisa Hardie said the app safely stores credit card details on the individual mobile phone with payments processed by a four digit security code after consumers scanned a trademarked circular QR code.

“It’s a credit to the Council that they are looking towards solutions to meet the surge in consumer trends that now sees 8 in 10 mobiles in Australia as smart phones and an increasing number of people wanting to pay on their mobile device,” Ms Hardie said.

“But consumers don’t want to download an app that’s been built around a bank or a credit card and they certainly don’t want to enter their credit card details into a mobile every time they make a payment”.

“The fact we now have over 90 retailers signed and we are working towards solutions for several local governments is evidence that there is benefit in combining multiple opportunities for a consumer to make a payment, easily and securely.”

Lord Mayor Graham Quirk said Sniip was another part in his journey to make Brisbane a new world city.

“Many people live increasingly busy lives and the thought of having to go to a customer service centre, make a phone call or try to enter credit card on a web page on their phone may not be everyone’s cup of tea,” he said.

“What’s important is that we offer choice and through working with technology companies like Sniip we are attempting to provide zero cost solutions to our ratepayers at a low cost to Council.”

“We have some exciting news on the horizon through further retail and government partnerships that will bring further benefit to local residents,” Ms Hardie said.

Sniip is a Queensland based company established in 2013.