#fastfive

Fast Five: Our Most Commonly Asked Questions This Week

1. In the new Sniip interface, what's the difference between, 'Review' and 'To Pay'?

Great question! We’ve provided some clarification for you below. 

‘Review’: This is a new category and includes all the bills that you have imported or “shared” to Sniip. These bills will need to be reviewed (confirming BPAY Biller Code, Reference Number, due date, amount, etc) before they appear in the ‘To Pay’ screen. 

‘To Pay’: These are the bills that you need to pay! Any bills that you have reviewed and are waiting to be paid are in ‘To Pay’. 

Please note: If you’re the first person to pay a BPAY Biller Code, your bill will be in ‘To Pay’ with the status as ‘Blocked biller (under review)’. 

 If they’ve been paid, or scheduled, they’ll either be in ‘Pending’, ‘Scheduled’ or ‘Paid’. We have a very helpful resource on our website that runs you through the new Sniip interface. You can check it out, here

 

2. How do I know if a BPAY Biller is accepted by Sniip?

You simply need to upload the bill to Sniip to find out if it can be paid with Sniip. 

When you upload a bill to the app, it will let you know whether you are able to pay that specific bill. 

If you are unable to pay that bill it will either show ‘Biller unavailable (under review)’ or ‘Biller not currently available’. 

Your bill will be in the ‘To Pay’ tab, however it is unable to be paid until it has been reviewed by Sniip. 

We aim to review all billers within 24 hours. However, if you need them to be approved quicker, feel free to give us a call (details below) and we will try and review it as soon as possible. 

If your biller is approved, you’ll receive a push notification to your mobile (pictured above) as well as an email. If your biller is unable to be paid, it will remain as a ‘Blocked Biller’ (picture above). 

Unfortunately, as determined by our banking partners, there are certain restrictions regarding payments to certain billers, due to their risk profile. These include:

  • Remittance service provider
  • Charities and Not-for-Profit
  • Intermediaries
  • Pay-day lenders
  • Internet gambling
  • Casinos
  • Goods dealers
  • Foreign exchange currencies
  • Securities and derivatives
  • Managed investment schemes
  • International business operations
  • International students or travel products
  • Hiring and leasing
  • Banking and financial institutions

If there’s any urgency to your bill payment, we completely understand! Please email a copy of your invoice to customercare@sniip.com. Alternatively, call our Sniip Support Squad on (07) 3268 7710 and we’ll be happy to assist you and expedite the review process, where possible.

Please note: If a biller has already been reviewed and restricted, you will receive a ‘blocked biller’ message and the pay button will be disabled. If you believe this is a mistake, please contact us. 

 

3.What’s this about ‘scan any bill?’ How does that work?

Using the Sniip app, you can hover your camera over any BPAY Biller Code and have your bill (either paper or digital bill from your laptop or tablet) imported into the Sniip app, ready for payment. 

This means no more manual entry of BPAY Biller Codes or long reference numbers. When you scan, they’re all imported for you!

It’s a very cool feature and we’d love you to check it out! The concept is the same as scanning a QR code, but instead you’re scanning the BPAY Biller Code and reference number on the bill.

Here’s a quick, ‘how-to’ for scanning in your first BPAY Biller Code using Sniip.

  1. Open the Sniip app, tap the ‘+’ button and select ‘Scan any bill’. 
  2. Hover your camera over the BPAY Biller Code on your bill. 
  3. A digital version of your bill will be imported into the Sniip app ready for payment.

4. What does ‘auto import’ mean? What is this magic?

This is hands-down one of our favourite features in the Sniip app and the best way to keep track of your bills. 

How? We’ll scan your inbox for any bill you can pay with Sniip and automatically add it into the Sniip app ready for your payment. We’ll send you a handy push notification when the bill arrives meaning you’ll never miss a bill payment again. 

Is it safe? Absolutely! At Sniip we’re proud to have achieved Tier 1 in the Payment Card Industry, Data Security Standards (PCI DSS) – this is the same, stringent level as banks. 

Ready to get set-up? Here’s how: 

  1. In the Sniip app, tap the menu in the top left corner 
  2. Select ‘Import from email’, then select your chosen mail provider 
  3. Connect your email address. Done!
 

5. How do I invest in Sniip?

This continues to be one of our most commonly asked questions and is a top search of Google.

Thank you for your interest in investing in Sniip.  

Right now, Sniip is an unlisted public company. If you would like to discuss investing in Sniip, please contact investors@sniip.com.

 

Fast Five: Our Most Commonly Asked Questions This Week

1. I submitted my user verification documentation (KYC) but I’m not verified yet! Why?

Thank you for submitting your documentation! We usually review your verification submission within one (1) business day. 

You will be notified (via push notification and email) when your verification has been approved. To ensure your account gets approved as soon as possible, please ensure you upload a copy of your current Driver Licence or passport that clearly shows your full name, date of birth and photograph – you can explore our top tips for successful verification, here

If you’d like to check the status of your user verification, or require it to be reviewed urgently, please call (07) 3268 7710 or email customercare@sniip.com

2. I added a bill and it says, ‘Biller Under Review’ - what do I do?

Great question! If your bill is under review, it’s likely that you’re the first person to pay that biller with the Sniip app. 

Rest assured, we review new billers as quickly as possible – usually within 24 hours. 

If your biller is approved, you will receive a push notification letting you know. You may be asked to supply a copy of your invoice as part of the approval process. 

If your biller is determined to fall under one of our restricted industries, Sniip will display the message “Biller not currently available” on the ‘Bill Details’ screen. 

These categories include:

  • Remittance service provider
  • Charities and Not-for-Profit
  • Intermediaries
  • Pay-day lenders
  • Internet gambling
  • Casinos
  • Goods dealers
  • Foreign exchange currencies
  • Securities and derivatives
  • Managed investment schemes
  • International business operations
  • International students or travel products
  • Hiring and leasing
  • Banking and financial institutions

If there’s any urgency to your bill payment, we completely understand! Please email a copy of your invoice to customercare@sniip.com. Alternatively, call our Sniip Support Squad on (07) 3268 7710 and we’ll be happy to assist you and expedite the review process where possible.

Please note: If a biller has already been reviewed and restricted, you will receive a ‘blocked biller’ message and the pay button will be disabled. If you believe this is a mistake, please contact us. 

3.When can I start paying to a biller's bank account (BSB and Account Number) because my bill doesn't have a BPAY Biller Code?

Since launching pay from a BSB and Account number at the start of this month, this is the #1 question we’re receiving right now and we appreciate your enthusiasm. 

Rest assured, we’re working hard to bring you this functionality. Our Technical Development Team is currently working away like busy bees and right now we’re on track to release this in Q4, 2022. This means you’ll be able to pay all your bills using Sniip, whether they have a BPAY Biller Code or not.

If you’d like to hop on the waitlist to be notified when this feature is released or join our pre-release for this feature, please email customercare@sniip.com

4. Do you have a daily limit for transactions?

Great question! There is no daily limit for transactions made through the Sniip app. 

However, if you’re using the Sniip app for the first time or processing a larger bill than usual, your bank may restrict the transaction amount based on their own internal security guidelines. 

If you are making a payment of this nature, we recommend contacting your bank directly to pre-authorise the transaction. 

If you process the transaction, you may receive the notification, ‘Declined’. 



5. How do I invest in Sniip?

This is a frequently asked question by many of our users. Right now, Sniip is an unlisted public company. If you would like to discuss investing in Sniip, please contact investors@sniip.com.

Easter Office Hours

Please note, our office will be closed Friday, April 15 (Good Friday) through to Monday, April 18 (Easter Monday) and reopen Tuesday, April 19. 

If you require urgent support over this time, please email customercare@sniip.com and a member of our Sniip Support Squad will assist you.