Press Release

It’s Official: Pay the ATO and earn full points

How To Earn Full Credit Card Points on Bills

full points blogs

Plus, earn full points even when your biller doesn’t accept credit cards at all! 

Earning credit card reward points at the Australian Tax Office and other government agencies has long been a challenge for savvy frequent flyers, with the banks gradually reducing the points earned on those transactions.

Add to that the credit card surcharges that many institutions charge, and you’ll quickly see why it’s just often not worth pursuing the points when paying off those type of bills.

But one new solution to this problem is going through a third-party payment provider. These platforms usually settle your bills via BPAY, offering full reward points when you pay them for the service via credit card in exchange for a small fee.

That’s where Sniip comes in! Sniip is a Brisbane-based fintech company that offers stellar rates when paying bills with an American Express card, which are often the highest points-earning cards on the market.

What is Sniip?

Sniip is a payment platform that allows you to pay personal and business expenses with any type of credit card, all through one easy app. In 2021, the fintech partnered with Amex to offer a flat 1.5% fee for its services, (now 1.29% as of 1 March, 2023).

You’ll always earn full American Express Points when using Sniip to pay bills!

There are other similar payment processors on the market such as pay.com.au, B2BPay and RewardPay. However, those are tailored to small businesses – Sniip the best and most competitive option for both individuals and businesses.

Being transparent, and ensuring individuals and businesses understand how Sniip would benefit them is a top priority. If you’d like to learn more about how Sniip could benefit you or your business, email customercare@sniippay.com.au to chat with us! 

How does Sniip work?

Sniip processes your transaction as a two-legged transaction:

  1. You pay money in the Sniip Trust Account
  2. Sniip pays your bill on your behalf 

When you use a rewards credit card you’ll earn points on the first leg of the transaction – even if your payment method isn’t accepted by your biller directly, and even if you’d earn reduced points / no points if you pay the biller directly (for example, government billers).

Sniip will make payments via BPAY on the second leg of the transaction and this utilises the BPAY Scheme.

This process allows you to earn full points on all of your bills which is a big reason why people love Sniip so much!

In summary: You pay Sniip with your credit card to earn full points, and Sniip then pays your biller via BPay to settle your amount owing.

How do I use Sniip?

Here are the steps to start using Sniip.

  1. Download the Sniip App from Google Play or the Apple App Store
  2. Register for an account or login
  3. Under ‘Wallet’, ensure you have a valid payment method set up
  4. Tap on the blue ‘+’ icon to add a new bill. You can scan it, add the details manually or sync your email account
  5. Enter the payment amount and the due date, then tap ‘Add Bill’
  6. Confirm all details are correct. If needed, you can set up a payment reminder through the app and add attachments.
  7. Tap ‘Pay’ to pay now or ‘Schedule’ to schedule the payment for later, either as a one-off sum or broken into instalments.
  8. Once the funds are cleared from your credit card, Sniip will make the BPay payment to your biller, which takes 1-2 business days for credit cards.

Sniip is a mobile app you can use to import from email or scan your paper bills to make payments in under one minute.

  • Scan and pay any bill with a BPAY Code, and earn FULL POINTS.
  • Pay bills and other expenses with any payment method (even when credit cards aren’t usually accepted by the biller). 

Why would Sniip benefit me?

Sniip is the best way to earn even more reward points on transactions where you wouldn’t normally earn anything!

Typically, American Express reduces its points earn on ATO and other government-related transactions down to a low 0.5 or 1 point per A$1 — that’s a big drop when some cards usually earn up to 2.25 points per dollar!

Rather than pay the ATO’s 1.45% Amex fee and earn a reduced number of points, Sniip’s proposition is to pay them at a rate starting at 1.93% instead and earn the full potential of your American Express card.

Comparison of Sniip’s fees to other payment providers

Let’s say you’re an individual that owes a tax bill of $5,000 to the ATO, and you want to maximise the points on your American Express Platinum Charge card or your Qantas Premier Platinum Mastercard.

Here are some of the scenarios that could occur, taking into account payment fees and the value of points earned according to our proprietary points calculator.

Analysis of the results: Sniip vs ATO

Qantas Premier Platinum

With the Qantas Premier Platinum, you’d earn 0 points directly at the ATO (since the card doesn’t award points on those transactions), and 5,109 Qantas Points through Sniip in exchange for a 1.75% (+GST) fee.

That’s just okay, it’s certainly nothing to write home about since the points earn rate on that card is not exceptionally high.

American Express Platinum Card

With the American Express Platinum Card, you could earn a reduced 5,000 points if paying the ATO directly, for a 1.45% fee. But pay just a bit more at Sniip, and you’ll unlock your card’s full earning potential.

That’s 2.25 Membership Rewards points per dollar spent, which more than doubles your haul to 11,496 points for a A$5,000 transaction.

Summing up

The true value of Sniip lies in its new 2021 partnership with American Express that sees it offer a reduced 1.5%* fee for Amex transactions. While equal to the Visa/Mastercard fee, using the right American Express card could really open up your points-earning options.

Add to that most credit cards offer up to 55 days interest-free on regular payments, it makes sense to funnel some of your bigger bills through a service like Sniip to maximise rewards and boost your cashflow.

To get started, visit the Sniip website and be prepared to download the app to Android or iPhone. If you’d like to learn more about how Sniip is the best option for your business and personal payments, email customercare@sniippay.com.au and we’d be happy to chat!

Visit article: https://www.pointhacks.com.au/earning-points-with-sniip/ 

 

 

*As of March 1, 2023, the rate for personal Amex cards is 1.29%, and all ATO payments with an Amex are charged at the business tiered rates

Join the Sniip Community!

Discover convenience, connection and community as you navigate bill payments effortlessly with Sniip – join us today and be a part of something that’ll make you wonder why you ever paid bills differently!

Check out some of our reviews here. 

sniippay.com.au

Opulento
Opulento5 star review
Read More
There are so many things I liked about paying via Sniip. Gone of the days of having to enter in your card number followed by a hash key! Then wait while the computerised operator reads you back your number to confirm. I was able to pay my BCC rates notice within 5 seconds without the worry of making sure I entered the write amount/ reference number and card number! It was all done for me. I also like to set and forget when it comes to organising my life. The app enables you to set a date for it to pay the bill so that you never miss a payment which results in late payment fees. Hopefully in time more suppliers will pick up this payment method.
Chris
Chris5 star review
Read More
Sniip is great. I use the app to pay for all my rates and BPAY bills like tax payments. It takes me no time at all to pay ATO tax bills and stores all the information for me. It sends me a receipt for the payment and processing fee which I also get to claim on my tax. I’ve never had an issue and just positive experiences. Best fintech I have come across.
Mikb_oz
Mikb_oz5 star
Read More
I’ve been annoyed that I’d pay all these bills with my card but couldn’t get any AMEX points, you solved it! Love it! Would recommend to anyone looking to maximise their points earning.
Bbbindi
Bbbindi5 star review
Read More
Simple, quick, and easy. Bill paid in under 2 minutes
Mr Oman
Mr Oman5 star review
Read More
Love this app. Makes earning air miles with Amex so much easier.
Olivia
Olivia5 star review
Read More
Very responsive to some performance issues I was experiencing with the app - the team escalated the issue to their tech guys as a priority and resolved it promptly, enabling me to add and successfully pay an upcoming bill. Will look forward to using this app more in future.
Sparms
Sparms5 star review
Read More
I use Sniip to pay my rates and water bills. My account details are stored there so it’s just a matter of opening the app & scanning the barcode and everything is loaded so I just have to click on pay. I don’t use all the extra features because I generally pay the bills as I get them but you can set up reminders etc. Copies are automatically placed in your history.
Asifidtelya
Asifidtelya5 star review
Read More
It’s fast and easy which is great when you’re busy running a business.
Wordlegod
Wordlegod5 star review
Read More
Called and spoke with Jennifer and she was the most helpful of any customer support person I have gotten to talk with. Makes me happy to use the app again and again!!
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When you want full points: Sniip partners with American Express

Brisbane-based fintech unlocks BPAY bill payments for American Express card members

Mobile bill payments platform, Sniip has today partnered with American Express to enable Australian American Express card members to easily pay bills.

The move unlocks BPAY’s 60,000-strong network of billers that can now be paid via American Express through Sniip. 

“Until now, customers have often not been given the option to pay their household bills using an American Express card, as many businesses have not made it available for their customers. Through our new partnership with American Express, card members now have the ease and convenience of using their American Express card through the Sniip app, at the same cost as other card providers,” said Damien Vasta, CEO of Sniip.

Robert Tedesco, Vice President of American Express Global Merchant Services said, “Sniip has a customer-centric approach to the bill payment experience. Our partnership with Sniip allows American Express card members to use their card to pay any biller that accepts payments through BPAY and still have the benefit of accruing all the same great rewards points.”

Sniip’s customer first approach allows time-poor consumers to pay and manage any bill on their mobile. The app revolutionises bill management, a task that is still performed manually 74% of the time.

Users can scan the BPAY Biller Code or import a bill from their email using the Sniip app and pay in less than 10 seconds, using any debit or credit card. 

The partnership is expected to help Sniip rapidly scale its business, building on its strong foundation of more than 30,000 customers already using its platform which has processed more than $80 million worth of bill payments. 

“As part of the agreement, Sniip will be promoted via the Amex Offers Program to all Australian American Express card members. This is a great way to offer the benefits of the Sniip app to a large network of people, all of whom pay bills, with an added incentive for first-time users” said Sniip Chief Executive Damien Vasta.

The partnership follows Sniip’s recent enablement as a BPAY Payer Institution Member (PIM) earlier this year, having been sponsored into the BPAY scheme by e-payments giant, Indue Ltd.

About Sniip

Sniip is a mobile bill payments platform allowing consumers to easily pay their bills via the Sniip app, using any debit or credit card. Users can scan a BPAY Biller Code or import a bill from their email using the Sniip app and pay their bills in less than 10 seconds. Learn more or download our app at sniip.com

About American Express

American Express is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success.  Learn more at americanexpress.com.au and connect with us on Facebook, Instagram, LinkedIn, Twitter and YouTube

For further information please contact: 

Citadel-MAGNUS

Emma Lewis, +61 (0)401 877 876; elewis@citadelmagnus.com 

Catherine Strong, +61 (0)406 759 268; cstrong@citadelmagnus.com

Giving Back with Tech: Sniip Seen On Sunrise

Sniip on Sunrise: Empowering Generosity on 'Giving Day'

A Collaborative Success Story at the Royal Brisbane Women's Hospital, as seen on Sunrise

A heartwarming collaboration unfolded during the Royal Brisbane Women’s Hospital on ‘Giving Day,’ where the spirit of giving was beautifully entwined with cutting-edge technology.

We are extremely proud and humbled as a fintech company to have played a role in enabling a seamless and efficient way to donate and support life-saving research and patient care.

With the utmost respect for the tireless efforts of the medical staff at the hospital, we recognise the importance of empowering their life-changing work through a simple, yet powerful QR code. The QR code solution was designed with the sole purpose of amplifying the impact of ‘Giving Day,’ allowing donors to easily extend their support to those in need.

It is with much gratitude that we join hands with the Royal Brisbane Women’s Hospital, standing together to make a positive difference in the community.

You can view this story, as reported on Sunrise Australia below. 

Tech Solutions: QLD Fintech Enables Easy BPAY Payments

A Queensland fintech startup that’s joined BPAY is about to make paying bills easier

Sniip, a free mobile app that lets you scan bills and pay them quickly using its mobile wallet, has signed a partnership with BPAY.

Sniip’s move into BPAY is being sponsored by the Indue, the Australian-owned e-payments bank.

As a result of joining the payments platform, Sniip is increasing the number of billers accessible through its app to 45,000, and gaining access to 1.5 million more payments daily.

It’s also the first mobile payments solution outside the banking sector to join BPAY.

Sniip CEO Damien Vasta said that because BPAY aggregates every biller in Australia and Sniip aggregates every financial institution used to pay these bills, the partnership will also be “the first real change to the national bill payment landscape since the advent of BPAY itself”.

“When BPAY was introduced in 1997, its centralised online bill payment capabilities revolutionised bill payment for Australian consumers practically overnight,” he said.

“This new partnership and its bank and card-agnostic solution is designed to enhance this capability by providing Australians with a fast, simple, and seamless means to pay any bill through any bank and using any type of mobile.”

Sniip’s inclusion on BPAY puts an end to having to manually enter the biller code and reference number when paying a bill. with the app scanning it instead.

Indue CEO Derek Weatherley said several of Sniip’s enhanced features such as payment scheduling,  reminders, and receipt storage for tax and record-keeping, attracted the bank to the fintech startup.

“Sniip’s customer-centric approach to innovation is a key reason we are proud to sponsor them into the BPAY scheme, and we look forward to working together to transform Australia’s payments landscape for the good of all Australian bill-payers,” he said.

Sniip launched in Queensland in 2016 with several major billers in the state. Last year it went national when Australia Post began to offer its customers the app as a payment option.

Exclusive: Australia Post Pilots Sniip To Save You Time

The best
way to pay Australia Post

Use any payment method and earn full credit card reward points. 

$0 fees for bank accounts
0.65% fees for debit cards
1.29% fees for American Express
1.50% fees for VISA, Mastercard and Diners

Sniip offers a flexible and rewarding way to pay your Australia Post bills. Choose any payment method, and earn uncapped membership points when you pay with rewards based credit cards.

How to pay Aus Post Bills

Paying your Australia Post bill has never been easier (or more rewarding).

Simply scan the BPAY Code and Reference Number on your paper-copy bill; share your bill PDF from your email to the Sniip app; manually enter your bill details; or have your bills automatically imported into the Sniip app from your inbox.

1. Scan the BPAY Code & Reference Number

  1. Open the Sniip app and tap the ‘+’ button in the top right corner
  2. Tap ‘Scan any bill’
  3. Scan the BPAY Code and Reference Number on your bill
  4. Tap the ‘Add bill’ button
  5. Choose to pay your bill now, or schedule it to be paid at a future date
  6. Select your payment method and confirm the payment
  7. All done! 

2. Upload your bill (PDF) from your email

  1. Open your email and select the PDF bill attachment
  2. Tap the upload icon (box with arrow) at the top of the screen
  3. Select the ‘Sniip’ app
    If you cannot locate this in your apps option, scroll across left until you see the ‘More’ button. Select this, and scroll down until you can see the Sniip app.
  4. Tap ‘Import bill’, and allow a few minutes for the bill to be read within the app
  5. You’ll receive a notification when your bill has uploaded and is ready to be paid or scheduled.

3. Manually enter your bill details

  1. Open the Sniip app and tap the ‘+’ button in the top right corner
  2. Tap ‘Add bill manually’
  3. Enter the BPAY Code on your bill, then select your bill
  4. Enter your reference number, bill amount, and due date that’s written on the bill
  5. Tap ‘Add bill’
  6. Choose to pay your bill now, or schedule it to be paid at a future date
  7. Select your payment method and confirm the payment
  8. All done! 

4. Set up ‘Auto Import from Email’

  1. Open the Sniip app 
  2. Tap the menu in the top left corner.
  3. Select ‘Import from email’.
  4. From here, choose your email provider and enter the email address you’d like your bills imported from.
  5. Tap ‘Continue’ and follow the prompts to connect your email address.
  6. All done! The next time you receive a bill attachment in your emails, it’ll be automatically uploaded to the Sniip app, ready for you to pay or schedule. You’ll receive a notification when a new bill arrives 😊

Read about Sniip’s partnership with Australia Post below

Blog article published August, 2019

Australia Post pilots Sniip bill-paying app to save customers time

Australia Post is pleased to be offering its customers a new choice for paying bills by piloting state-of-the-art mobile payments app, Sniip.

General Manager Payments and Financial Services at Australia Post, Deanne Keetelaar, said Sniip’s mobile payment technology means customers can pay their bills from their smartphones within seconds.

“Australia Post is very excited to be working with Sniip on this pilot project, which supports our commitment to continually improving the bill payment experience for customers,’’ Ms Keetelaar said.

“We will initially be offering our customers the ability to pay bills from selected billers using Sniip and seeing how they respond. Sniip has proven through its current billing partners that bill payers see the need for a simple user experience that is both secure and fast,” she said. 

Founder and Chief Executive Officer of Sniip, Damien Vasta, said the company was excited to be working in partnership with Australia Post, introducing the new payment option via a simple scan of ‘Post Billpay’ barcodes, which currently appear on many bills.

“We see it as a great vote of confidence that Australia Post is working with us to offer Sniip as a bill payment option to its vast customer base,’’ Mr Vasta said.

Sniip offers substantial benefits to billers including cost savings compared to other payment methods, quicker payments and conversion to paperless bills via in-app push notification of bills to users.

“With Sniip now available as a payment tool, users can scan the “Post Billpay” barcodes and pay their bills within seconds, eliminating the need to enter a long account number, reference number or bank account details.

“The Sniip integration makes payments easier and safer on a mobile, allowing customers to manage their bills more efficiently in-app and reducing instances of misplaced bills, forgotten emails and late payment fees,’’ Mr Vasta said.

“We’ve already helped customers including Brisbane City Council and Queensland Urban Utilities to improve the bill payment experience for their customers and we look forward to extending this to Australia Post.”

Mr Vasta said that with an estimated 80% of Australians owning a smartphone, and people using them for almost everything they once did on a desktop, offering customers the ability to both receive and pay a bill on a mobile is simply responding to a market need.

“There is a consumer expectation that everything can be accessed on a mobile, and everything should be easy to use. Paying a bill is never pleasant, but Sniip has tried to offer customers the ability to make it happen quickly and easily,’’ Mr Vasta said.

Mr Vasta said that 88% of current Sniip users paid their bills before the due date, which is considerably higher than the national average for billers. The Australian-developed mobile payment app has been well received by the market, growing transaction volumes by 15% quarter-on-quarter since 2016.

How to pay Toowoomba Regional Council Easier

Toowoomba Regional Council first in Australia to launch digital bill delivery using push notifications, via Sniip

Toowoomba Regional Council is leading Australia in digital billing, by partnering with Australia’s first bank-agnostic payments and billing app, Sniip, to launch a patented “m-billing” function that will alert ratepayers of Council rates and water bills via push notifications directly on their smartphones.

Ratepayers can opt into the function by registering for m-billing in the Sniip app, from which point they will receive future bills directly into the app via push notifications and can pay in a few simple clicks, without inputting any extra data or leaving the app.

The end-to-end paperless solution is expected to drastically reduce the Council’s overheads and carbon footprint by helping them transition seamlessly to paperless billing, shorten bill payment times across the region, and simplify bill payments for ratepayers.

“Toowoomba Council is addressing the long-standing issue of late payments, which has been an ongoing and very expensive concern for billers across Australia,” said Damien Vasta, CEO of Sniip.

“The fact that there have been so many attempts to address Australia’s billing and payments problem is testament to how much of an issue it really is. Unfortunately, many of these attempts have been incomplete and can even compound the issue.

“The confusion for customers mistaking email bills for junk mail or spam has actually increased numbers of late payments, while payers typically still need to open a PDF, go to a different website to pay, and repeatedly input large amounts of information.

“M-billing, eliminates every one of these issues. Push notifications are seen instantly and can be actioned in seconds. There’s no need to input further information after the app is set up, data is stored with bank grade security that can’t be hacked, and all payment history is stored for future reference. The key is to seamlessly integrate the bill-receiving and bill-payment functions.

“We applaud Toowoomba Regional Council for being a pioneer of this technology on behalf of their constituents ahead of every other council in Australia,” concluded Damien Vasta.

The move towards completely digital payments by the Council comes shortly after calls by Treasury to stop banks, telcos, and energy providers from negatively coercing consumers away from paper billing through punitive fees. It also comes after decades of research that highlights cash flow as a key indicator of long-term business viability and success, including the Federal Government’s Prompt Payment Protocol Paper which highlighted that 90 per cent of SME failures result from poor cash flow.

Sniip’s “scan to pay” functionality – where payers scan a QR code and pay via the app, but continue to receive paper bills – has already been rolled out for Toowoomba, Gympie Regional Council, Brisbane City Council and Queensland Urban Utilities.

However, Toowoomba Regional Council was also first to pioneer Snip’s “scan to pay” functionality in 2015, and is proud of being consistently first in Australia to break new ground in the important area of payments innovation and progression, according to General Manager Finance and Business Strategy, Arun Pratap.

“Like any Australian council, we are dedicated to serving the needs of our residents, and are constantly seeking out new ways to improve their lives, including using innovation to create more options for making payments,” said Arun Pratap.

“We understand that keeping on top of bill payments can be stressful for many Australians, who want to pay on time, but who often have so much else going on in their lives that sometimes things slip through the cracks.”

“We fully believe we’re making their lives easier by offering m-billing, while also helping the environment and reducing ratepayer-funded council overheads” concluded Arun Pratap.

‘Fintech Business of the Year’ Finalist in Optus Business Awards!

Sniip revealed as finalist ‘Fintech Business of the Year’ in Optus My Business Awards 2017!

A record number of finalists have been revealed for this year’s Optus My Business Awards, ensuring the SME community’s night of nights will be bigger than ever this year!

Hundreds of businesses across Australia have submitted their nominations for 27 categories. Judges were blown away by the calibre of many of the entries, demonstrating exceptional business leadership, impressive innovations and unwavering commitment to their respective industries and customers.

Of course not everyone can make it through to the next stage – check out who is in the running in our full list of finalists below.

Judging will now commence straight away with a select group of leaders in business and industry, taking on the difficult task of selecting winners for each category. These winners will then automatically be included as finalists for the coveted My Business – Business of the Year award.

Winners will be announced at a black-tie dinner on Friday, 10 November 2017, at the luxurious The Westin Sydney, with major sponsors including Optus, Kwik Kopy, Qantas Business Rewards and Momentum Intelligence.

Congratulations to all of our 2017 finalists and thank you to everyone who sent in their submission!

Fintech Business of the Year

Curve Securities
ezyCollect
Maestrano
MAUS Business Systems
MoneyMe Financial Group
NowInfinity
Practice Ignition
SelfWealth
Sniip
zipMoney

How To Pay Brisbane City Council Bills Easily

Pay Brisbane City Council Rates

Use any payment method and pay $0 processing fees when you scan the Sniip QR Code.

Earn full credit card reward points when you scan the BPAY Code and Reference Number on your Brisbane City Council Rates bill.

Fees for payments via BPAY
$0 fees for bank accounts
0.65% fees for debit cards
1.29% fees for American Express
1.50% fees for VISA, Mastercard and Diners

Enter your mobile number and we’ll text you a link to download the app. 

Easy Council Payments

Pay your rates, fines, infringement notices and other Council bills through the Sniip app with any payment method.

Brisbane-based technology firm, Sniip, has partnered with Brisbane City Council and emerged as the preferred solution for Queenslanders seeking an easy way to pay their Brisbane City Council bills.

With the Sniip app, you enjoy the flexibility to use any payment method, while earning uncapped credit card points with each Brisbane City Council transaction. You can opt to scan the Sniip QR Code on your bill, or scan the BPAY Code and Reference Number.

Say goodbye to the hassle of entering lengthy numbers or worrying about errors during your Brisbane City Council payment process. Alternatively, if you receive your bills from Brisbane City Council via email, effortlessly share the PDF directly into the Sniip app, ready to pay within seconds.

There’s no better (and easier) way to settle your Brisbane City Council bill than with Sniip. Trusted by over 100,000 Australians and expanding daily.

What is Brisbane City Council?

Brisbane City Council, established in 1925, is the governing body overseeing the development and services in Brisbane, Queensland. Led by a Lord Mayor and elected councillors, the Council manages urban planning, waste, public transport, and cultural initiatives, working to enhance residents’ quality of life. 

Since 2015, Sniip has been a proud partner of Brisbane City Council, unlocking hassle-free bill payments for Queenslanders. This partnership signifies a commitment to enhancing the payment experience for Brisbane residents. With Sniip’s user-friendly app, individuals can easily settle their bills without the usual hassles associated with traditional bill-payment methods.

Sniip offers a flexible and rewarding way to pay your Brisbane City Council Bills. Choose any payment method, and earn uncapped membership points when you pay with rewards based credit cards by scanning the BPAY Code and Reference Number on your bill. Or, simply scan the Sniip QR Code to pay your bill*.

*Please note, when scanning the Sniip QR Code, your biller will be paid directly and you may not earn uncapped credit card points when paying with a rewards based credit card.

Brisbane City Council Rates

How to pay Brisbane City Council

Paying your Brisbane City Council bill has never been easier!

Simply download the Sniip app and scan the BPAY Code and Reference Number or the Sniip QR Code on your paper-copy bill; share your bill PDF from your email to the Sniip app; or have your bills automatically imported from your email inbox into the Sniip app, ready for you to pay!

1. Scan the BPAY Code & Reference Number

  1. Open the Sniip app and tap the ‘+’ button in the top right corner
  2. Tap ‘Scan any bill’
  3. Scan the BPAY Code and Reference Number on your bill
  4. Tap the ‘Add bill’ button
  5. Choose to pay your bill now, or schedule it to be paid at a future date
  6. Select your payment method and confirm the payment
  7. All done! 

2. Scan the Sniip QR Code

  1. Open the Sniip app and tap the ‘+’ button in the top right corner
  2. Tap ‘Scan any bill’
  3. Scan the Sniip QR Code on your bill

    *Please note, when scanning the Sniip QR Code, your biller will be paid directly and you may not earn uncapped credit card points when paying with a rewards based credit card.

  4. Tap the ‘Add bill’ button
  5. Choose to pay your bill now, or schedule it to be paid at a future date
  6. Select your payment method and confirm the payment
  7. All done! 

3. Upload your bill (PDF) from your email

  1. Open your email and select the PDF bill attachment
  2. Tap the upload icon (box with arrow) at the top of the screen
  3. Select the ‘Sniip’ app
    If you cannot locate this in your apps option, scroll across left until you see the ‘More’ button. Select this, and scroll down until you can see the Sniip app.
  4. Tap ‘Import bill’, and allow a few minutes for the bill to be read within the app
  5. You’ll receive a notification when your bill has uploaded and is ready to be paid or scheduled.

4. Set up 'Auto Import from Email'

  1. Open the Sniip app 
  2. Tap the menu in the top left corner.
  3. Select ‘Import from email’.
  4. From here, choose your email provider and enter the email address you’d like your bills imported from.
  5. Tap ‘Continue’ and follow the prompts to connect your email address.
  6. All done! The next time you receive a bill attachment in your emails, it’ll be automatically uploaded to the Sniip app, ready for you to pay or schedule. You’ll receive a notification when a new bill arrives 😊

Frequently Asked Questions

Contact Brisbane City Council

What is the Brisbane City Council phone number?

The Brisbane City Council's Contact Centre is open 24 hours a day, seven days a week at 07 3403 8888.

The council aims to answer calls within 60 seconds. This line is the preferred contact method for urgent issues, such as traffic light problems, lost animals, dangerous dogs, lost property, and public safety concerns.

How do I contact Brisbane City Council?

You can get in touch with the Brisbane City Council a number of ways.

  • Phone call: The Brisbane City Council's Contact Centre is open 24 hours a day, seven days a week at 07 3403 8888. The council aims to answer calls within 60 seconds. This line is the preferred contact method for urgent issues, such as traffic light problems, lost animals, dangerous dogs, lost property, and public safety concerns.

  • Email: For any general inquiries, general complaints, or feedback, you can email the Brisbane City Council, here. If you request a Council service, they will provide you with a reference number and request details within 3-5 days. In the case of complex requests or those requiring investigation, your email will be forwarded to the pertinent business area, and they will aim to provide you with a written response within 30 days.

  • Visit in-person: The Customer Centres of the Brisbane City Council offer information and guidance on various topics, including licences, permits, rate inquiries, account payments, animal registrations, compliance, local laws, and development applications. Opening hours can be found, here.
  • SMS/MMS: You can use your mobile device to report any issues that require attention in your street, local park, or neighbourhood to the Brisbane City Council. Capture a photo and send the problem details, including the location and your name, to 0429 2 FIX IT (0429 234 948). The council aims to acknowledge your message and provide a reference number within two working days.
  • Email or post: You can mail your letter to:

    Brisbane City Council
    GPO Box 1434
    Brisbane Qld 4001

The Brisbane City Council aim to provide a full response to your letter within 20 working days.

How can I make a complaint to the council?

You are able to lodge a complaint to the Brisbane City Council online, here. Alternatively, you can call the Brisbane City Council office on 07 3403 8888. You can learn more about the complaints process, here.

Pay Brisbane City Council

How do I pay the Brisbane City Council?

Great question! There are four easy ways you can pay rates to Brisbane City Council through the Sniip app. To learn how to complete your rates payment, click here.

The Sniip mobile app is a trusted partner of Brisbane City Council, and is the preferred bill-payment platform for over 100,000 Australians. Sniip is free to download and use. Use any payment method and simply pay one processing fee per transaction. 

What’s the easiest way to process my rates payment?

You have multiple, convenient options for settling your rates with Brisbane City Council through the Sniip app. 

To pay rates to Brisbane City Council:

  • If you receive a physical copy of your rates, simply use the Sniip mobile app to effortlessly scan the Sniip QR Code or BPAY details. The app will then digitise your rate details, facilitating a quick and convenient payment using any preferred method. 
  • Alternatively, for those receiving BCC rates via email, simply share the bill PDF with the Sniip app for an easy payment process with your preferred method.

As a trusted partner of the Council, Sniip serves as the preferred bill-payment platform for over 100,000 Australians. The app is free to download and use, allowing you to utilise any payment method while incurring just one processing fee per transaction. 

To process your rates payment, click here.

General

How do I access my rates notice?

You can receive your Brisbane City Council Rates via post, or via email. To sign up for email delivery, please complete the rates notice by email online registration form.

Are there any Council jobs in Brisbane?

To search for new job opportunities with the Brisbane City Council, you can access their Job Opportunities webpage here.

What are the Brisbane City Council fees and charges?

The Brisbane City Council has a range of fees and charges, including rates, permit renewals, fines, infringement notices, and other bills. Rates are issued on a quarterly basis. 

You can find out how your Brisbane Council rates are calculated, here

What suburbs are covered by Brisbane City Council?

The Brisbane City Council covers a wide range of suburbs in the region. You can search the list of suburbs covered by the Brisbane City Council, here.

Is there a Brisbane Council Rates Calculator?

There sure is! You can find out how your Brisbane Council rates are calculated, here.

What are the council rates in Brisbane?

“Brisbane’s lowest residential rate will be $847.12 in 2023-24”, highlighted in this article

The calculation of general rates relies on land valuations and rating categories. Additional fees such as levies and waste utility charges may also be reflected on your rate account.

You can read more about how council rates in Brisbane are calculated, here.

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Read about Sniip’s long-term partnership with Brisbane City Council below

Brisbane City Council gets Sniip!

The Brisbane City Council (BCC) has entered into an agreement with mobile payment technology company Sniip to streamline its billing processes with rates notices about to be issued across the city.

Co-Founder and Chief Executive Officer of Sniip, Damien Vasta, said the company was excited about the new partnership with BCC which would provide a central, secure and organised way for customers to receive, view and pay bills in the mobile world.

“Brisbane City has over 450,000 homeowners and this technology allows for the best possible customer experience for its residents,’’ Mr Vasta said.

Mr Vasta said Sniip had developed a speedy and safe method for making a payment – either by scanning the circular QR code on the bill or by electing to receive a bill electronically into the Sniip app.

“Using the Sniip app on your smart phone is more secure than carrying your wallet – no-one can view your card details or make a purchase without entering your 4-digit pin.”

“Sniip provides instant payment methods as well as calendar reminders, which means people are less likely to be hit with late payment fees,’’ he said.

He said BCC welcomed Sniip for its innovation, convenience and because the world-class technology had been developed in Queensland.

“Brisbane City Council has shown its willingness to embrace innovative, home-grown proposals designed to make living in Brisbane a better experience,’’ Mr Vasta said.

“We are looking forward to working with BCC in streamlining the bill paying process for its customers.

Sniip is also working with other tiers of government and utilities companies to roll out the technology.

“We think that the BCC has cleared the path for other billers to offer Sniip as the most convenient payment option to their customers, especially those based in Queensland,” said Mr Vasta.

He said Sniip offered substantial benefits to billers including cost savings over incumbent payment methods, quicker payments and conversion to paperless bills.

“Consumers can scan and pay their bills within seconds using Sniip’s trademarked circular QR code, eliminating the need to enter a long account number or bank details or waste time paying over the phone.

“Mobile phone payments are becoming a hugely popular method of making payments to billing organisations.

“Once you’ve downloaded Sniip and created an account, you can pay a bill in seconds.”

The BCC agreement is the latest coup for Sniip which recently successfully raised $3 million in a private placement to roll out its mobile bill payment technology across Australia.

The $3 million raising managed by Integra Advisory Partners Pty Ltd has introduced a number of successful high net worth and family office investors to the register which already includes the founding CEO and CFO of Virgin Blue Brett Godfrey and Manny Gill as major shareholders along with Sniip CEO Mr Vasta.

Sniip is also pleased to announce rugby league legend Darren Lockyer as a Sniip brand ambassador and new shareholder.

Exclusive: Brisbane paves path to digital reform at APCS

Brisbane plans path to digital reform at APCS

Australia’s largest local government is using the Asia Pacific Cities Summit in Brisbane to harness the innovation of both local and international companies to make Brisbane the most liveable city in the world.

One of the four themes at the Summit is Digital Cities, and enabling people to make digital decisions. One such company that meets this challenge is Brisbane-based technology company Sniip, which has built a new app that allows residents to pay bills securely on their mobile phone by scanning a QR code.

Sniip is one of many companies trying to assist the way residents make payments. Sniip’s Head of Marketing Lisa Hardie said the app safely stores credit card details on the individual mobile phone with payments processed by a four digit security code after consumers scanned a trademarked circular QR code.

“It’s a credit to the Council that they are looking towards solutions to meet the surge in consumer trends that now sees 8 in 10 mobiles in Australia as smart phones and an increasing number of people wanting to pay on their mobile device,” Ms Hardie said.

“But consumers don’t want to download an app that’s been built around a bank or a credit card and they certainly don’t want to enter their credit card details into a mobile every time they make a payment”.

“The fact we now have over 90 retailers signed and we are working towards solutions for several local governments is evidence that there is benefit in combining multiple opportunities for a consumer to make a payment, easily and securely.”

Lord Mayor Graham Quirk said Sniip was another part in his journey to make Brisbane a new world city.

“Many people live increasingly busy lives and the thought of having to go to a customer service centre, make a phone call or try to enter credit card on a web page on their phone may not be everyone’s cup of tea,” he said.

“What’s important is that we offer choice and through working with technology companies like Sniip we are attempting to provide zero cost solutions to our ratepayers at a low cost to Council.”

“We have some exciting news on the horizon through further retail and government partnerships that will bring further benefit to local residents,” Ms Hardie said.

Sniip is a Queensland based company established in 2013.

Better Ways to Pay: Sniip Partners With Toowoomba Council

Sniip partners with Toowoomba Regional Council

Sniip, a new mobile payment app, has launched in Australia. Toowoomba Regional Council is the first biller to trial the new technology with its ratepayers.

Consumers can now scan and pay bills within seconds using Sniip’s trademarked circular QR code. This eliminates the need to enter a long account number or bank details or pay via credit card over the phone.

Sniip CEO Damien Vasta said the company was working with a number of government agencies and utility companies to implement Sniip as a fast payment option for bills.

“Toowoomba Council is to be congratulated on leading the way in the digital payment space,” he said.

“We interact so much through our phones, but until now there’s been no dedicated mobile payment option on a bill.”

Toowoomba Regional Council Customer Services portfolio spokesperson, Cr Anne Glasheen, said the council was keen to harness the many benefits of new digital technologies.

“What’s important is that we offer choice,” she said. “Digital technology is transforming our shopping, banking, service and even our social habits.”

“We will be trialling this new app with the view to expanding it to other council services,” she said.

Mr Vasta said using the Sniip app on your smart phone was more secure than carrying your wallet. No-one can view your card details or make a purchase without entering your 4-digit pin.

“Once you’ve downloaded Sniip and created an account, you can pay a bill in seconds. You no longer have to visit a service centre, spend time paying over the phone or even log-on to your internet banking,” he said.

The Sniip app is being rolled out to both the public sector and private retailers.